Manager, Network – Enterprise Tools

Jobtailor; Brookfield (CT); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior network operations lead to oversee day-to-day activities for US and EMEA locations. You will manage LAN/WAN, VPN, firewall, and site-to-site connectivity while ensuring security and reliability.

You will guide incident response, problem resolution, and change execution, mentoring a small team and collaborating with global IT colleagues to standardize architectures and processes.

Qualifications

• 8+ years in network engineering, operations, or infrastructure support.
• 2+ years in people leadership or mentoring technical staff.
• Strong knowledge of enterprise network operations and service delivery.
• Hands-on experience with Fortinet, Cisco, VPN, wireless, and WAN.
• Experience improving network monitoring platforms and ITIL-based practices.

Responsibilities

• Lead day-to-day network operations for US and EMEA locations, ensuring reliable services.
• Manage LAN/WAN, VPN, firewall, and site-to-site connectivity with a security focus.
• Drive incident response, troubleshooting, and change execution.
• Coach a small team of network/infrastructure staff and mentor others.
• Coordinate with global IT teams to align architecture, standards, and projects.

Skills

Leadership

Fortinet firewalls

Cisco switching

VPN services

Wireless networking

WAN connectivity

Network security controls

ITIL practices

Incident management

Monitoring & diagnostics

Education

Bachelor's degree in IT or related field

Tools

Nagios

SolarWinds

PRTG

Zabbix

LogicMonitor

ManageEngine

Job description

Responsibilities

• Lead day-to-day network operations, engineering, and support for US and EMEA locations, ensuring reliable and secure network services.
• Support and maintain LAN, WAN, wireless, VPN, firewall, site‑to‑site connectivity, and related network security services.
• Remain actively involved in troubleshooting, configuration, implementation, incident response, and change execution.
• Manage network incident, problem, and change activities, including root cause analysis, remediation planning, communication, and service restoration.
• Support enterprise network technologies including Fortinet firewalls, Cisco switching and routing, VPN connectivity, wireless infrastructure, WAN connectivity, and network security controls.
• Partner with the APAC Network Manager and global IT teams to align network architecture, standards, operational practices, escalation processes, and project execution.
• Develop and maintain network standards, diagrams, operational procedures, and infrastructure best practices.
• Oversee enterprise network monitoring and management platforms such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar tools.
• Define monitoring standards, alerting thresholds, dashboards, escalation workflows, and reporting to strengthen operational visibility and response.
• Analyze infrastructure trends, recurring issues, and service risks; implement corrective actions to improve availability and reduce disruption.
• Manage, coach, and mentor a small team of network and infrastructure resources while staying engaged in technical execution and operational support.
• Set priorities, coordinate daily work, allocate resources, and promote accountability, collaboration, and practical problem solving.
• Partner with Infrastructure, Security, Applications, Service Desk, site leadership, vendors, and global IT teams to support enterprise technology initiatives.

Requirements

• 8+ years of progressive experience in network engineering, network operations, infrastructure support, or related IT roles.
• 2+ years of experience leading, supervising, or mentoring technical team members.
• Strong knowledge of enterprise network operations, infrastructure support, and technical service delivery in distributed environments.
• Hands‑on experience with Fortinet firewalls, Cisco switching and routing, VPN services, wireless networking, WAN connectivity, and network security controls.
• Experience administering or improving network monitoring and management tools such as ManageEngine, Nagios, SolarWinds, PRTG, Zabbix, LogicMonitor, or similar platforms.
• Understanding of ITIL‑based incident, problem, change, configuration, and service transition practices.
• Strong analytical, troubleshooting, communication, documentation, vendor management, and stakeholder management skills.
• Ability to support a global manufacturing environment with distributed sites, regional priorities, maintenance windows, and critical production dependencies.
• Preferred experience includes Cisco, Fortinet, Network+, ITIL, or related infrastructure certifications; global network standardization; site refreshes; firewall modernization; SD‑WAN; segmentation; wireless modernization; or monitoring tool integration.

Core Competencies

Demonstrates extensive experience in network engineering and operations, with a strong focus on managing enterprise network technologies, incident response, and team leadership. Proficient in implementing network security measures and optimizing monitoring tools to enhance operational efficiency.