Enterprise Onboarding Program Lead (Technical PM)

Veracode; Dallas (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Wellness benefits

Take What You Need time off

Job summary

Veracode seeks a Technical Program Manager, Customer Onboarding, to lead enterprise onboarding programs and govern cross-functional deployments. Reporting to the VP of Customer Success, you will own strategy, governance, and execution, coordinating Customer Success, PM, CSEs, SAs, Product, and customers to deliver outcomes at scale.

You will drive visibility into health, dependencies, risks, capacity, and value, while removing blockers and shaping repeatable onboarding playbooks for a

Qualifications

• 5+ years of experience in technical program management, enterprise SaaS implementations, or complex customer-facing technology programs.
• Demonstrated success leading multi-workstream programs involving multiple teams, stakeholders, and technical dependencies.
• Strong experience with program governance, portfolio management, risk and dependency management, operating cadences, KPIs, and executive reporting.
• Proven ability to translate strategic objectives into structured programs and measurable outcomes.
• Strong understanding of enterprise SaaS implementations and customer onboarding.
• Working knowledge of SDLC, CI/CD pipelines, APIs, enterprise integrations, and cloud software environments.
• Excellent executive communication and stakeholder management skills.
• Demonstrated ability to influence teams and drive accountability without direct authority.
• Experience with Jira, Asana, Smartsheet, or equivalent program management platforms.
• Experience with application security, SAST, SCA, DAST, or DevSecOps environments is a plus.

Responsibilities

• Program Leadership: Own the customer onboarding program, establishing clear objectives, governance, operating rhythms, and success measures across deployments.
• Portfolio Management: Maintain a program-level view of active customer deployments and identify dependencies, capacity constraints, risks, and improvement opportunities.
• Cross-Functional Leadership: Align teams across Project Management, CSEs, SAs, CSMs, Product, and customers around priorities and outcomes, driving accountability without direct authority.
• Program Governance: Establish consistent reviews, stage gates, risk management, escalation paths, decision frameworks, and leadership reporting.
• Risk & Dependency Management: Identify risks, drive resolution of blockers, and elevate decisions needing leadership input.
• Program Performance: Define and track onboarding KPIs and use data to improve predictability, capacity planning, and time to value.
• Operating Model & Scale: Build onboarding frameworks, playbooks, processes, and workflows for a repeatable, scalable customer experience.
• Customer & Executive Alignment: Communicate program health, priorities, risks, and outcomes to customers and Veracode leadership.
• Customer Transition: Ensure smooth handoff from onboarding to ongoing Customer Success with clear ownership of objectives and priorities.

Skills

Technical program management

Multi-workstream programs

Executive reporting

Influence without authority

Stakeholder management

Tools

Jira

Asana

Smartsheet

Job description

Veracode seeks a Technical Program Manager, Customer Onboarding, to lead enterprise onboarding programs and govern cross-functional deployments. Reporting to the VP of Customer Success, you will own strategy, governance, and execution, coordinating Customer Success, PM, CSEs, SAs, Product, and customers to deliver outcomes at scale.

You will drive visibility into health, dependencies, risks, capacity, and value, while removing blockers and shaping repeatable onboarding playbooks for a