Enterprise Mobility Activation & Support Specialist

Insight Global (United States); San Diego (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight Global is seeking a Corporate Mobility Support Specialist to assist employees with wireless devices, mobile services and corporate carrier accounts, handling activations, upgrades, replacements, and account changes. This role relies on ServiceNow for ticketing and direct navigation of AT&T, Verizon and T-Mobile enterprise portals to complete requests.

The ideal candidate has hands-on experience in a corporate mobility or telecom environment, with strong customer service and the ability

Qualifications

• Hands-on experience in corporate mobility or telecom environments.
• Experience using enterprise portals for activations, upgrades and account changes.
• Strong attention to detail and customer service skills.

Responsibilities

• Support employees with wireless devices, mobile services and corporate carrier accounts.
• Manage requests through ServiceNow and work within enterprise portals to complete activations, upgrades, replacements and account changes.
• Provide timely support and excellent service for urgent mobility requests.

Skills

Mobility requests handling

Customer service

PST hours availability

Tools

ServiceNow

Job description

Insight Global is seeking a Corporate Mobility Support Specialist to assist employees with wireless devices, mobile services and corporate carrier accounts, handling activations, upgrades, replacements, and account changes. This role relies on ServiceNow for ticketing and direct navigation of AT&T, Verizon and T-Mobile enterprise portals to complete requests.

The ideal candidate has hands-on experience in a corporate mobility or telecom environment, with strong customer service and the ability