Corporate Mobility Support Specialist

Insight Global (United States); San Diego (CA); On-site; USD 52,000 - 70,000; Full time

Job summary

Insight Global is seeking a Corporate Mobility Support Specialist to assist employees with wireless devices, mobile services and corporate carrier accounts, handling activations, upgrades, replacements, and account changes. This role relies on ServiceNow for ticketing and direct navigation of AT&T, Verizon and T-Mobile enterprise portals to complete requests.

The ideal candidate has hands-on experience in a corporate mobility or telecom environment, with strong customer service and the ability

Qualifications

• Hands-on experience in corporate mobility or telecom environments.
• Experience using enterprise portals for activations, upgrades and account changes.
• Strong attention to detail and customer service skills.

Responsibilities

• Support employees with wireless devices, mobile services and corporate carrier accounts.
• Manage requests through ServiceNow and work within enterprise portals to complete activations, upgrades, replacements and account changes.
• Provide timely support and excellent service for urgent mobility requests.

Skills

Mobility requests handling

Customer service

PST hours availability

Tools

ServiceNow

Job description

Job Description

We are seeking a Corporate Mobility Support Specialist to support employees with wireless devices, mobile services, and corporate carrier accounts. This person will manage requests through ServiceNow and work directly within AT&T, Verizon, and T-Mobile enterprise portals to complete activations, upgrades, replacements, account changes, and other mobility-related requests. The ideal candidate has hands‑on experience supporting a corporate mobility or telecom environment and is comfortable managing urgent employee requests with strong attention to detail and customer service.

Skills and Requirements

• experience with AT&T, Verizon or T-Mobile enterprise account portals to complete activations, upgrades, replacements, account changes, and other mobility-related requests.
• experience with ServiceNow ticketing system
• ability to work generally PST hours

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].