Enterprise Mobile Service Technician

True North Equipment; Grafton (ND); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Enterprise Mobile Service Technician to join their dynamic team. In this role, you will be the first line of mobile service support, performing advanced diagnostics and repairs on agricultural equipment. The company values self-starters and offers limitless opportunities for growth and education. With a focus on teamwork and customer satisfaction, you will work in a fun and supportive environment. This position comes with competitive pay, a sign-on bonus, and a comprehensive benefits package, ensuring you thrive both personally and professionally. If you're passionate about machinery and eager to make an impact, this opportunity is for you!

Benefits

Health insurance

Dental and vision insurance

401K with company matching

Generous PTO

Paid holidays

Professional development opportunities

Paid time off for volunteering

Paid parental leave

Assigned company vehicle

Fun work environment

Qualifications

• 5+ years of diesel service repair experience required.
• Strong mechanical, communication, and organizational skills essential.
• Ability to perform advanced repairs using special tools.

Responsibilities

• Perform advanced diagnostics and repairs on agricultural equipment.
• Deliver professional service as the face of the company.
• Mentor service technician trainees and maintain a clean work area.

Skills

Advanced repairs and maintenance

Diesel service repairs

Mechanical skills

Communication skills

Organizational skills

Knowledge of mechanical, electrical, and hydraulic systems

Ability to lift 75 lbs

Customer service skills

Education

High school diploma or equivalent

Associates degree (preferred)

Advanced diesel service technician education - Level 3 (preferred)

Tools

Service Advisor

Diagnostic tools

Special tools and equipment

Job description

THIS POSITION IS ELIGIBLE FOR A SIGN-ON BONUS OF UP TO $6,000+ DEPENDING ON EXPERIENCE

The Enterprise Mobile Service Technician independently performs in-field advanced diagnostics, service repairs, and maintenance work on customer and/or dealer-owned agricultural equipment, by operating a mobile service vehicle and traveling to customer locations throughout our TNE area of responsibility. The Enterprise Mobile Service Technician is responsible for the effective repair of machinery and components at high levels of quality across all TNE locations.

True North Equipment has been in business since 1949 and has 10 locations with over 200 employees. Our employees are the key to our success and have helped us get to where we are today, operating in two states across the Red River Valley. True to our Values...Driven by You!

It takes our entire team to make True North Equipment exceptional. We strongly desire individuals who are self-starters and hard workers, always willing to dive into a new challenge and who are eager to learn. We strive to provide you with limitless opportunities for growth and education that will challenge you. Most importantly, we want you to have fun working at TNE!

You’ll focus on:

• The first line of mobile service support to the True North Equipment customer base
• Performing advanced diagnostics, repairs, reconditioning, and assembly on agricultural equipment and established technology infield and service department, using the latest diagnostic technologies such as Service Advisor, as assigned by a supervisor
• Participating in Service EDUCATE Training programs required for the development of skills and knowledge
• Being the face of True North Equipment to deliver a professional experience to the customer base and being known as a trusted technical advisor
• Being a willing mentor of service technician trainees
• Available to support employee and customer training events
• Maintaining current knowledge of John Deere and competitive products
• Maintaining condition of vehicles, inventory, tools, and equipment
• Maintaining a clean work area and performing work in a neat and orderly fashion
• Following all safety rules and regulations in performing work assignments
• Completing work in a safe, professional, and timely manner
• Providing timely completion of all repair orders, reports, and forms required in conjunction with work assignments
• Being accountable for all time and all material used in performing assigned duties
• Documenting machine information and repairs completed on work orders, including parts and fluids used
• Proactively seeking and participating in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Participating in all company/location driver communication efforts, including open book meetings, huddles, department meetings, and other related efforts

What we are looking for:

• Ability to perform advanced repairs and maintenance using special tools and equipment following technical manual procedures on machines of the technician’s specialty
• 5+ years of experience performing diesel service repairs
• Excellent mechanical skills
• Ability to assemble and perform maintenance functions on equipment
• Strong oral and written communication skills
• Strong organizational skills
• Advanced knowledge of mechanical, electrical, and hydraulic systems used in the repair of agricultural and turf equipment
• Excellent skills in operating vehicles and equipment used for diagnostic purposes
• Ability to use Service Advisor and basic computer functions
• Ability to lift at least 75 lbs. repeatedly
• Advanced diesel service technician education preferred – Level 3
• High school diploma or equivalent experience required; associates degree is preferred
• Strong work ethic to complete a task efficiently with minimal supervision
• Communication skills to clearly articulate aspects of work being performed to a customer in a courteous and effective manner
• Ability to identify and communicate solutions for customer service opportunities in areas of responsibility
• Accountability for billable time and assigned work orders
• Responsibility for complete and thorough documentation of diagnostics and repairs performed on work orders and on-time submittal of information
• Valid driver’s license and clean MVR
• Valid work authorization to work in the U.S without company sponsorship
• Ability to perform all other duties as assigned by management in a safe, professional, and efficient manner
• Understanding and adherence to TNE customer data policies and procedures
• Positive and professional working relationship with peers, management, and support resources
• Ensuring that the company’s reputation and image in the community is consistent with TNE values
• Adequate toolset to perform job responsibilities
• This role is classified as a safety-sensitive position. The employee must undergo required drug testing
• Ability to perform quality work as efficiently and profitably as possible and work overtime and weekends on occasion
• Normal hours worked are Mon-Fri 8am-5pm in our off-season. Seasonal hours worked are Mon-Fri 730am-530pm and every other Saturday 730am-12pm, with extended hours and on-call hours seasonally
• Conducting oneself in the presence of customers and the community to present a professional image of True North Equipment
• Maintaining a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Performing all other duties as assigned by management in a professional and efficient manner

Total Rewards Package:

The opportunity to build a great career path, industry-leading benefits, a fun environment, and owners who work right alongside us each day!

• $26-$45+ hourly depending on years of experience, plus an assigned company vehicle
• Insurance: Health insurance with 100% single premium paid, 75% SPD or family premium paid; TNE covers 50% of all dental and vision premiums; 100% of short/long-term disability insurance, and life insurance.
• 401K: TNE offers 401K with company matching for qualified employees
• PTO: Generous PTO package awarded on your FIRST day of employment
• Holidays: 7 paid holidays and a few other special days
• Professional Development: Continuous professional training and growth opportunities
• Community Involvement: Paid time off for volunteering and for doctor’s appointments
• Parental Leave: Paid parental leave for expecting or new families
• AND SO MUCH MORE!

All new hires must pass a pre-employment background check and drug screening, and may also be subject to DOT drug and alcohol testing requirements

True North Equipment is an Affirmative Action and Equal Opportunity Employer. True North Equipment will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership or activity in a local human rights commission