Enterprise Mobile Device Support Tech - Apple/iOS

TEKsystems; Norwell (MA); On-site; USD 34,000 - 41,000; Part time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Life Insurance

Disability insurance

HSA

PTO & Vacation

Job summary

TEKsystems in Norwell, MA is seeking a Mobile Device Support Technician to provide hands-on and remote support for enterprise iPhones and iPads, with focus on Microsoft 365 apps and MDM management. The ideal candidate will deliver exceptional end-user support and help troubleshoot mobile devices in a fast-paced environment.

Responsibilities include device enrollment, configuration, security policy enforcement, email sync issues, and ongoing lifecycle management.

Qualifications

• 2+ years of experience supporting Apple devices, including iPhones and iPads.
• Experience supporting Microsoft 365 applications on mobile devices, particularly Outlook.
• Hands-on experience providing direct end-user support for mobile devices.
• Experience managing and troubleshooting devices using an MDM solution.
• Strong troubleshooting and problem-solving skills in a mobile technology environment.
• Experience supporting mobile applications and a willingness to learn custom or internally developed applications.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support for Apple iPhones and iPads in an enterprise environment.
• Troubleshoot and resolve issues related to mobile hardware, operating systems, connectivity, and applications.
• Support Microsoft 365 mobile applications, including Outlook, Teams, OneDrive, and other productivity tools.
• Manage mobile devices through an MDM platform, including device enrollment, configuration, security policy enforcement, and troubleshooting.
• Perform hands-on device setup, deployment, replacement, and maintenance.
• Assist with application support, including both commercial and internally developed mobile applications.
• Diagnose and resolve email synchronization, authentication, and access-related issues.
• Document support activities, solutions, and procedures within the ticketing system.
• Escalate complex issues to appropriate teams while ensuring timely communication with end users.
• Support mobile device lifecycle management, including onboarding, offboarding, upgrades, and device refresh initiatives.

Skills

Apple iPhone/iPad support

MDM management

Microsoft 365 mobile

Outlook support

Customer service

Problem solving

End-user support

Android devices

Tools

Microsoft Intune

Job description

TEKsystems in Norwell, MA is seeking a Mobile Device Support Technician to provide hands-on and remote support for enterprise iPhones and iPads, with focus on Microsoft 365 apps and MDM management. The ideal candidate will deliver exceptional end-user support and help troubleshoot mobile devices in a fast-paced environment.

Responsibilities include device enrollment, configuration, security policy enforcement, email sync issues, and ongoing lifecycle management.