Enterprise Mgr, Network SVCS

Temple Health; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Temple Health seeks an Enterprise Manager for Network Services to lead a Network Operations team ensuring high availability and performance across complex infrastructure. You will analyze network events, monitor reachability, and coordinate proactive upgrades with IT teams.

The role includes on-call duties, incident escalation, and collaboration with CAB to approve changes. Three on-site days per week at Temple Health Women’s and Families Hospital are required.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 3 years of experience managing and mentoring a Network Operations Team required.
• Experience with network monitoring and troubleshooting across DNS, Wired, Wireless, SD-WAN, Firewalls, and Data Center networking required.

Responsibilities

• Lead a team of Network Data Technician staff for daily performance and availability of the network.
• Monitor network reachability, perform bottleneck analysis, and troubleshoot to restore full capability.
• Manage 24/7 on-call support and on-call teams; escalate and communicate issues to CAB as needed.
• Collaborate with IT teams on projects and initiatives; maintain network documentation and inventory.

Skills

Network team leadership

Network monitoring

Troubleshooting

Automation scripting

Education

Bachelor's Degree in Computer Science, Information Technology, or related field

Combination of relevant education and experience may be considered in lieu of degree

Tools

Cisco

Palo Alto

Extreme

Infoblox

Azure

Job description

Job Description - Enterprise Mgr, Network SVCS (264799)

Under the general guidance of the Director, Enterprise Network Services, the Manager of Network Services will lead a team of Network Data Technician staff for the daily performance and availability of the organization's network. Analyzes network system functions and failures to isolate and define problem areas. Monitors the reachability of all connections within the network and initiate troubleshooting to restore full network capability. Monitors system performance and tracks usage. Develops and delivers a trend analysis of system load, usage and response. Manages operational support, upgrades, pre and post network events and maintenance support. Maintain network documentation and inventory. Manages 24/7 on-call support and on-call teams. Acts as an escalation point for network service issues, out of hours. Communicating, Planning and Implementing network changes and presenting to the CAB for approval. Collaborate with IT Teams on projects and technology initiatives as needed.

This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field Required or
• Combination of relevant education and experience may be considered in lieu of degree Required

Experience

• 3 years experience with managing and mentoring a Network Operations Team Required
• 3 years experience with expertise in network monitoring and troubleshooting across diverse infrastructure (e.g., DNS, Wired, Wireless, SD-WAN, Firewalls, Campus & Data Center Networking) Required
• General Experience with and In-depth knowledge of protocols such as BGP, OSPF, QoS, static routing, Layer 2, Layer 3 routing Required
• 2 years experience and proficiency in automation and scripting and Life Cycle Management Preferred
• General Experience and familiarity with network devices Cisco, Palo Alto, Extreme, Infoblox and knowledge of Azure Preferred
• Previous healthcare experience Preferred

Licenses

• Cisco Cert Network Associate Preferred
• Cisco Cert Net Professional Preferred

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Your Tomorrow is Here!

Temple Health is committed to setting new standards for preventing, diagnosing and treating major diseases in our community and across the nation. Achieving that goal means investing in our employees' success through staff and leadership development. Our recruitment strategy is to attract and retain a diverse, high performing workforce that fosters a healthy, safe and productive environment for our patients and colleagues alike.