Enterprise Mgr, Network SVCS

Temple-Health; Philadelphia (Philadelphia County); On-site; USD 110,000 - 150,000; Full time

Job summary

Temple Health seeks a Manager of Network Services to lead a team of Network Data Technicians ensuring daily performance and availability of the organization's network. You will analyze faults, monitor connections, and drive troubleshooting to restore full capability.

You will develop trend analyses of system load and usage, manage upgrades and on-call support, and collaborate with IT teams on projects. On-site three days per week at Temple Health Women's and Families Hospital.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related field required.
• Combination of relevant education and experience may be considered in lieu of degree.
• 3 years experience managing and mentoring a Network Operations Team.
• 3 years experience with network monitoring and troubleshooting across DNS, Wired, Wireless, SD-WAN, Firewalls, Campus & Data Center Networking.
• Knowledge of BGP, OSPF, QoS, static routing, Layer 2/3 routing.
• 2 years experience in automation and scripting; Life Cycle Management preferred.
• Familiarity with Cisco, Palo Alto, Extreme, Infoblox; Azure preferred.
• Previous healthcare experience preferred.
• Cisco certs listed are preferred licenses.

Responsibilities

• Lead a team of Network Data Technician staff for daily network performance and availability.
• Analyze network system functions and failures to isolate issues.
• Monitor reachability of all connections and troubleshoot to restore service.
• Develop trend analysis of system load, usage and response.
• Manage operational support, upgrades, pre and post network events and maintenance support.
• Maintain network documentation and inventory.
• Manage 24/7 on-call support and on-call teams.
• Escalate issues after hours and coordinate with CAB for approvals.
• Collaborate with IT teams on projects and technology initiatives as needed.

Skills

Network management

Team mentoring

Network monitoring

Troubleshooting

Communication

Education

Bachelor's degree in CS/IT or related

Combination of education and experience considered

Tools

Cisco Cert Network Associate

Cisco Cert Net Professional

Cisco

Palo Alto

Extreme

Infoblox

Azure

Job description

Tracking Code

264799

Weekly Hours

40.00

Schedule

Full-Time

Shift

Day Shift

Under the general guidance of the Director, Enterprise Network Services, the Manager of Network Services will lead a team of Network Data Technician staff for the daily performance and availability of the organization's network. Analyzes network system functions and failures to isolate and define problem areas. Monitors the reachability of all connections within the network and initiate troubleshooting to restore full network capability. Monitors system performance and tracks usage. Develops and delivers a trend analysis of system load, usage and response. Manages operational support, upgrades, pre and post network events and maintenance support. Maintain network documentation and inventory. Manages 24/7 on-call support and on-call teams. Acts as an escalation point for network service issues, out of hours. Communicating, Planning and Implementing network changes and presenting to the CAB for approval. Collaborate with IT Teams on projects and technology initiatives as needed.

This role requires three days on-site (Tuesday, Wednesday and Thursday) at Temple Health Women's and Families Hospital.

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field Required or
• Combination of relevant education and experience may be considered in lieu of degree Required

Experience

• 3 years experience with managing and mentoring a Network Operations Team Required
• 3 years experience with expertise in network monitoring and troubleshooting across diverse infrastructure (e.g., DNS, Wired, Wireless, SD-WAN, Firewalls, Campus & Data Center Networking) Required
• General Experience with and In-depth knowledge of protocols such as BGP, OSPF, QoS, static routing, Layer 2, Layer 3 routing Required
• 2 years experience and proficiency in automation and scripting and Life Cycle Management Preferred
• General Experience and familiarity with network devices Cisco, Palo Alto, Extreme, Infoblox and knowledge of Azure Preferred
• Previous healthcare experience Preferred

Licenses

• Cisco Cert Network Associate Preferred
• Cisco Cert Net Professional Preferred