NMC_000356 - Network and Operations Manager (Full-time Permanent position)

New Millenium Consulting; Sayre (Bradford County); On-site; USD 135,000 - 165,000; Full time

Benefits offered by this job

403(b) Retirement Plan

Healthcare

PTO

Job summary

A leading consulting firm is urgently seeking a Manager of Network and Operations to oversee the service delivery and continuous improvement of network architecture. The role demands a minimum of 7-8 years in IT management with a strong focus on healthcare systems and network infrastructure. Key responsibilities include managing a technology team, ensuring high availability of services, and leading innovation in network operations while maintaining strategic relationships with stakeholders. Competitive salary offered with additional benefits.

Qualifications

• Minimum 7-8 years of experience in IT management.
• Prior experience in healthcare provided preference.
• Experience with network infrastructure and cloud computing platforms.
• Demonstrated ability to manage diverse technical staff.

Responsibilities

• Plan and manage Network Management and Operations.
• Oversee standards and technology changes in infrastructure.
• Provide solutions for complex issues and recommend upgrades.
• Monitor industry trends and maintain knowledge of innovations.

Skills

IT management experience

Healthcare experience

Technical background in information systems

Network infrastructure knowledge

Security knowledge

Cloud computing expertise

Customer service commitment

Service level agreement management

Education

Bachelor's degree in Information Technology, Computer Science, Healthcare Administration

Tools

Microsoft Azure

Epic

Cerner

Job description

One of our clients is urgently looking for a Manager Network and Operations.

Job Type: Full-time

Hourly: $150,000 per year

Benefits: 403(b) Retirement Plan, Healthcare and PTO

Summary:

The Manager of Network Management and Operations plans and manages the service delivery for quality and continuous improvement of network architecture, devices and protocols while adhering to and executing best practices to maintain optimal service levels. This position is responsible for daily operations for network infrastructure to enable delivery and high availability of standard, enterprise-wide related clinical, business and communication applications.

The Manager supports the Director of Enterprise IT Infrastructure to achieve goals and priorities to define and implement policies, procedures and technical solutions that ensure interoperability, manage security risks, lower total cost of ownership and provide a platform for scalable future growth. The Manager will offer business rationale and perspective on technological problems and opportunities.

This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.

Must-to-Have Skills:

• Minimum 7-8 years of experience in IT management and/or professional development in Information Technology management with experience supporting network infrastructure.
• Healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
• Experience in network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
• Experience with cloud computing platforms, particularly in Microsoft Azure environments and hybrid cloud architecture.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• A proven track record of motivating and managing diverse technical staff and resources in multiple projects through all life-cycle phases, while establishing direction and standards and maintaining a high level of user trust and confidence in the group’s knowledge of and concern for users’ business needs.
• Demonstrated commitment to customer service who has provided responsive and effective support,
• developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• A strong business orientation with the ability to balance good judgment with bottom-line business orientation to systems technology that supports return-on-investment decisions.
• A technically strong individual with a broad and deep knowledge of network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
• An innovative thinker who understands the practical application of technology and is able to plan for systems today that will carry the organization into the future.
• Thoroughly understands hospital operations, anticipates needs, and pursues effective and efficient solutions. Able to translate information technology jargon into terms understandable by all audiences.
• Experience managing service level agreements in either an insourced or outsourced professional services operation.

Education:

Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.

Essential Functions:

• Plans and manages the activities of the Network Management and Operations department.
• Oversee the planning and deployment of standards and technology changes for network infrastructure environments and operational IT programs (i.e., lifecycle management, service continuity, compliance).
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage.
• Provides leadership to ensure appropriate technology use, standards and policies. Provides efficient, cost-effective technology services for network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
• Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and systems to achieve an optimal balance of cost and service.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Manages relationships with hardware/software vendors and other suppliers of information systems related to products and services. Negotiates service level agreements with preferred vendors.
• Develops and monitors capital and operating budgets and three-year financial plan. Identifies opportunities to leverage economies across the board.
• Develops and maintains policies and procedures and assures compliance with legal and regulative issues (JCAHO, HIPAA, and HITRUST).
• Balances resources to ensure that support services are effectively delivered, and projects are completed on time and within budget. Secures external resources as required.
• Recruits and develops staff to create a high-performing IT Enterprise Infrastructure organization capable of supporting current systems while leveraging next generation technologies.
• Exhibits a customer/supplier philosophy that emphasizes both internal and external relationships; identifies both customer and supplier needs/expectations and strives to exceed them. Consistently enforces the critical importance of supporting patient care.
• Demonstrates responsibility for ongoing personal development, professional growth, and continuing education.
• Recruits, orients, and manages staff required to meet strategic and operational objectives.
• Ensures that staff receive appropriate career development opportunities. Counsels and coaches staff to improve performance and foster personal growth. Conducts regular performance appraisals and recommends appropriate personnel actions.
• Creates a team oriented, professional work environment providing the requisite challenges to retain talented IT professionals.
• Willingness to travel between sites in the Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
• Performs related duties as assigned and unrelated duties as requested.