Enterprise Mac Support Engineer for Government IT
Indigo IT, LLC
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Benefits offered by this job
Job summary
Indigo IT in Ashburn, VA, is seeking an Intermediate Mac Support Engineer to manage a distributed macOS environment, leveraging enterprise-scale tech, cloud/hybrid infra, and analytics for on-prem, hybrid, and internet devices. You will join the Apple Engineering team to meet customer requirements, enhance the macOS end-user experience, and promote security compliance.
The role requires hands-on macOS expertise in imaging, patching, certificates, PIV, and AD authentication, with strong scripting
Qualifications
- Current CBP Background Investigation or Top Secret clearance adjudicated within the last 5 years (preferred), US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED).
- Bachelor's degree in Information Systems or related field; in lieu of degree 2-4+ years of experience providing IT administration and/or engineering services of direct macOS and Jamf experience with a Jamf Certified Associate (Jamf 200) or greater certification
- Experience utilizing enterprise management systems such as Jamf, Microsoft Intune, and Active Directory
- Demonstrated experience within a distributed environment of at least 1,000 workstations and/or servers is ideal
- ITIL v3 Foundations Certification is highly desired, but not required
- Apple Certified Support Professional is highly desired, but not required
- Experience with ServiceNow is desired, but not required
- Experience with Beyond Trust Remote Support is desired, but not required.
Responsibilities
- Mac experience in an Enterprise Environment is desired
- Intermediate Mac Engineer will possess system knowledge in macOS Imaging, Patching, System Certificates, PIV (Smart Card) and AD authentication, and macOS cybersecurity hardening guidelines
- Participate in onsite rotation schedule to provide desk-side support
- Good knowledge/understanding of networking fundamentals (VLANS, Switch accesses and configuration etc)
- Provide support for all Apple MacBooks and Workstations
- Experience with a ticketing system (ServiceNow) is a plus
- Utilizing Jamf Pro to ensure a standard version level of macOS and applications across all Macs
- Experience in macOS desktop and server support skills
- Experience supporting macOS across a range of versions
- Experience supporting common macOS applications such as Adobe Creative Cloud and M365 Apps
- Experience with using and administrating Profiles and Policies using Jamf Pro version 11.0 or later
- Experience using terminal commands and simple Bash scripts
- IT Asset Management
Skills
Education
Tools
Job description
Indigo IT in Ashburn, VA, is seeking an Intermediate Mac Support Engineer to manage a distributed macOS environment, leveraging enterprise-scale tech, cloud/hybrid infra, and analytics for on-prem, hybrid, and internet devices. You will join the Apple Engineering team to meet customer requirements, enhance the macOS end-user experience, and promote security compliance.
The role requires hands-on macOS expertise in imaging, patching, certificates, PIV, and AD authentication, with strong scripting
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