Mac Systems Engineer II — Enterprise MDM & Security

NANA Regional Corporation; Ashburn (VA); Hybrid; USD 90,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan

Paid Time Off

Job summary

NANA Regional Corporation is seeking a Mac Engineer II to join the CBP End User Device IT Management Services team in Ashburn, VA. The role involves providing onsite support for macOS users, executing complex troubleshooting, and ensuring the smooth delivery of macOS applications.

The ideal candidate will have a Bachelor's degree, extensive experience in IT administration, and a strong problem-solving ability. This hybrid role offers a competitive salary and a comprehensive benefits program.

Qualifications

• Independent problem solving, troubleshooting, critical thinking, attention to detail.
• Experience with device management and application packaging.
• Ability to handle support tickets while engaging in engineering work.

Responsibilities

• Provide onsite support for macOS users, including VIPs.
• Perform Tier II–IV troubleshooting and resolve issues.
• Package, test, and deploy macOS applications.

Skills

Problem solving

Troubleshooting

Communication

Cybersecurity awareness

Collaboration

Education

Bachelor’s degree in information systems or related field

4–6+ years of IT administration/engineering experience

Tools

Jamf Pro

ServiceNow

M365 / Active Directory

Job description

NANA Regional Corporation is seeking a Mac Engineer II to join the CBP End User Device IT Management Services team in Ashburn, VA. The role involves providing onsite support for macOS users, executing complex troubleshooting, and ensuring the smooth delivery of macOS applications.

The ideal candidate will have a Bachelor's degree, extensive experience in IT administration, and a strong problem-solving ability. This hybrid role offers a competitive salary and a comprehensive benefits program.