Mission-Driven macOS Support Engineer for Federal IT

SBG Technology Solutions; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, & vision coverage

Vacation, personal & sick leave

Employer-matching retirement

Paid federal holidays

Job summary

SBG Technology Solutions is seeking a skilled macOS Customer Support Engineer to join our federal IT team in Arlington, VA. You will serve as the primary customer-facing member for macOS issues, directly supporting federal employees who ensure the nation’s cyber and physical infrastructure remains secure.

We value customer focus, mission orientation, and collaboration. Ideal candidates bring macOS expertise, the ability to resolve issues efficiently, and strong interpersonal skills to build

Qualifications

• Must be a US citizen or permanent resident eligible to work in the US.
• Pass a federal background check and obtain DHS clearance.
• Strong macOS support experience and customer-facing skills.

Responsibilities

• Serve as the primary customer-facing interface for macOS incidents and service requests for federal employees.
• Triage and resolve tickets involving macOS endpoints and JAMF in a timely, professional manner.
• Assist with imaging, patching, deployment, and account management for macOS devices.
• Collaborate with Tier 3/4 engineers on complex issues and enterprise-wide solutions.
• Write and maintain Shell/Bash/Python scripts to automate endpoint tasks.
• Provide training on macOS features, policies, and security best practices.

Skills

macOS support

JAMF

Shell scripting

Python

Education

Bachelor's degree

Tools

JAMF Pro

Endpoint management tools

Job description

SBG Technology Solutions is seeking a skilled macOS Customer Support Engineer to join our federal IT team in Arlington, VA. You will serve as the primary customer-facing member for macOS issues, directly supporting federal employees who ensure the nation’s cyber and physical infrastructure remains secure.

We value customer focus, mission orientation, and collaboration. Ideal candidates bring macOS expertise, the ability to resolve issues efficiently, and strong interpersonal skills to build