Enterprise Learning Delivery & Client Experience Lead

Accenture PLC; Chicago (IL); On-site; USD 59,000 - 134,000; Full time

Job summary

Accenture LearnVantage in Illinois is seeking a Customer Experience Manager to lead complex client programs from planning through delivery. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure cohesive programs and on-time outcomes.

You will build trusted client relationships, translate needs into clear internal requirements, own program reporting, and drive process improvements across instructor‑led, on‑demand, accelerators, and blended offerings.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience working in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience)

Responsibilities

• Lead assigned client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders from planning through completion.
• Serve as the operational lead for private instructor‑led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor‑led training, on‑demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Participate in meetings with clients to bring a clear point of view on program design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Translate what clients need into clear internal requirements, plans, and decisions for the delivery team.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor‑led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Job description

Accenture LearnVantage in Illinois is seeking a Customer Experience Manager to lead complex client programs from planning through delivery. You will coordinate with Sales, Courseware Development, Technology, and Operations Delivery to ensure cohesive programs and on-time outcomes.

You will build trusted client relationships, translate needs into clear internal requirements, own program reporting, and drive process improvements across instructor‑led, on‑demand, accelerators, and blended offerings.