Enterprise Client Experience Delivery Lead

Accenture; New York (NY); On-site; USD 66,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage, Accenture's enterprise learning arm, seeks a Customer Experience Manager to lead client upskilling programs and coordinate cross-functional teams. You will manage private instructor-led deliveries, align with sales requirements, and design cohesive delivery plans across ILT, on‑demand, and accelerators.

The role emphasizes strong stakeholder engagement, program reporting, and process improvement to drive measurable outcomes for enterprise clients in a fast-paced learning

Qualifications

• Minimum of 3 years of project and program management experience.
• Minimum of 1 year of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent work experience; Associate degree requires more years.

Responsibilities

• Lead client upskilling and reskilling programs, coordinating Sales, Courseware Development, Technology, Operations Delivery, and client stakeholders.
• Serve as the operational lead for private instructor-led deliveries for clients with the sales lead on requirements.
• Plan and implement delivery for deals spanning ILT, on-demand learning, accelerators, and blended offerings.
• Participate in client meetings to define design, delivery options, and tradeoffs.
• Build and maintain trusted relationships with client program owners and sponsors with Customer Success Managers.
• Translate client needs into internal requirements, plans, and delivery decisions.
• Own program reporting covering progress, engagement, risks, and next steps.
• Track commitments, surface risk early, and manage escalations.
• Drive process improvement and create repeatable playbooks for private ILD and programs.

Skills

Project management

Client stakeholder management

Delivery planning

Cross-functional collaboration

AI tooling familiarity

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

PM tools

LMS platforms

Online learning platforms

Job description

Accenture LearnVantage, Accenture's enterprise learning arm, seeks a Customer Experience Manager to lead client upskilling programs and coordinate cross-functional teams. You will manage private instructor-led deliveries, align with sales requirements, and design cohesive delivery plans across ILT, on‑demand, and accelerators.

The role emphasizes strong stakeholder engagement, program reporting, and process improvement to drive measurable outcomes for enterprise clients in a fast-paced learning