Enterprise IT Systems Analyst & Infrastructure Support

Baker Distributing Company; Jacksonville (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

Baker Distributing Company in Jacksonville, FL is seeking an Application Systems Analyst to support and maintain enterprise IT systems and serve as the primary escalation resource for the Service Desk. You will work across Windows environments, Entra ID, Intune, Meraki networking, and enterprise applications to diagnose issues and ensure stable IT operations.

Responsibilities include supporting incident, problem, and change processes, improving documentation, and coordinating infrastructure

Qualifications

• Associate's degree in IT or related field.
• 2+ years in systems administration or IT operations.
• Experience with Windows desktop/server, Entra ID, Intune, Meraki, and PowerShell.
• Familiarity with ITIL-aligned processes and enterprise ticketing.

Responsibilities

• Serve as primary escalation for issues beyond Tier 1.
• Troubleshoot Windows environments, Entra ID, Intune, Meraki.
• Administer ITSM platform workflows and ticket routing.
• Support incident, problem, change management per ITIL.
• Collaborate with infrastructure teams and stakeholders.

Skills

Windows troubleshooting

Microsoft Entra ID

Intune

Cisco Meraki

PowerShell scripting

ITIL framework

Enterprise applications

Service Desk coordination

Analytical skills

Customer service

Education

Associate degree in IT or related field

Tools

ITSM platform

Ticketing system

Job description

Baker Distributing Company in Jacksonville, FL is seeking an Application Systems Analyst to support and maintain enterprise IT systems and serve as the primary escalation resource for the Service Desk. You will work across Windows environments, Entra ID, Intune, Meraki networking, and enterprise applications to diagnose issues and ensure stable IT operations.

Responsibilities include supporting incident, problem, and change processes, improving documentation, and coordinating infrastructure