Senior Enterprise IT Systems Analyst

bakerdistributing; Jacksonville (FL); On-site; USD 65,000 - 85,000; Full time

Job summary

The Application Systems Analyst at bakerdistributing supports and maintains enterprise IT systems and serves as the primary escalation resource for the Service Desk. This role diagnoses and resolves complex issues across Windows environments, Entra ID, Intune, Meraki networking, and enterprise applications to help ensure stable IT operations.

The position also participates in site buildouts, relocations, and infrastructure initiatives, providing technical support and coordination to meet

Qualifications

• Associate degree or equivalent in IT or related field.

Responsibilities

• Serve as the primary escalation point for complex incidents and service requests beyond Tier 1 support.

Skills

Analytical thinking

Problem-solving

Customer service

Communication skills

Multitasking

Education

Associate's degree in Information Technology or related

Tools

Windows

Microsoft Entra ID

Intune

Meraki

PowerShell

ITIL knowledge

Enterprise applications

Ticketing systems

Job description

The Application Systems Analyst at bakerdistributing supports and maintains enterprise IT systems and serves as the primary escalation resource for the Service Desk. This role diagnoses and resolves complex issues across Windows environments, Entra ID, Intune, Meraki networking, and enterprise applications to help ensure stable IT operations.

The position also participates in site buildouts, relocations, and infrastructure initiatives, providing technical support and coordination to meet