Desktop Support Specialist

Forbes Technical Consulting; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Forbes Technical Consulting is seeking an experienced IT Support Specialist to provide Tier 2 and Tier 3 technical support across enterprise-level environments. The role involves troubleshooting hardware, software, and network issues, with occasional travel to plant locations in Illinois.

The ideal candidate will have over 3 years of experience, proficiency with Active Directory, and strong problem-solving skills. Join a collaborative team to enhance service delivery and support IT operations effectively.

Qualifications

• 3+ years of hands-on experience in IT end-user and systems support.
• Strong problem-solving skills and ability to perform effectively under pressure.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Provide Tier 2 and Tier 3 technical support across enterprise-level environments.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Support multi-site operations with occasional on-site visits.

Skills

Technical support

Problem-solving

Communication

Customer service

Organizational skills

Collaborative teamwork

Tools

Active Directory

Microsoft/Windows

Google Suite

ServiceNow

Job description

Contact: Mary at [e-mail]

Travel: Occasional travel to IL plant locations (Elgin, Geneva, Milwaukee areas)

Responsibilities

• Provide Tier 2 and Tier 3 technical support across enterprise-level environments.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Support multi-site operations with occasional on-site visits (up to 40% travel).
• Maintain and administer systems including Active Directory, Microsoft/Windows, Google Suite, and ITSM tools like ServiceNow.
• Assist with identity and access management processes.
• Contribute to the development and maintenance of technical documentation and knowledge bases.
• Participate in project-based tasks, including system implementations and upgrades.
• Ensure adherence to IT service management (ITSM) practices and service level agreements.
• Manage IT asset inventory in alignment with asset management protocols.
• Collaborate with cross-functional teams to improve service delivery and end-user experience.
• Conduct training and knowledge-sharing sessions with business users as needed.
• Maintain compliance with health, safety, and PPE protocols in all operational activities.
• Stay current with emerging technologies and recommend improvements to existing systems.

Required Skills

• 3+ years of hands-on experience in IT end-user and systems support.
• Proficiency with tools such as Active Directory, Microsoft/Windows, Google Suite, and ServiceNow.
• Strong problem-solving skills and ability to perform effectively under pressure.
• Excellent organizational, communication, and customer service skills.
• Ability to work independently and as part of a collaborative team.
• Preferred Certs: CompTIA A+, Microsoft certifications (MCP, MCSA), and/or ITIL v3/v4