10281

3Core Systems; New York (NY); In loco; USD 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

3Core Systems, Inc. is seeking an on-site Field Services Engineer to deliver top-tier technical support to financial clients in New York.

You will troubleshoot desktops, light servers, and network issues, install and upgrade hardware/software, and coordinate relocations with professionalism. The successful candidate will have 1–3 years of end-user support, strong communication skills, and a proactive, detail-oriented mindset, with willingness to learn and collaborate in a fast-paced environment.

Competenze

• 1–3 years of end user support experience
• Exceptional written and oral communication skills
• Exceptional interpersonal skills with rapport-building and listening
• Willingness to learn
• Highly self-motivated and directed in a fast-paced team
• Sharp attention to detail with analytical and problem-solving abilities
• Effective time management with internal tasks and external vendors

Mansioni

• Provide first-class service, advice and technical support onsite and remotely
• Troubleshoot desktops, light servers and installations/upgrades
• Install hardware/software and relocations for client environments
• Interface with high-profile financial clients daily with professionalism

Conoscenze

Exceptional written and oral comms

Interpersonal skills

Willingness to learn

Self-motivated

Analytical problem solving

Time management

Formazione

College diploma or University degree in Computer Science or related field

Strumenti

Office 365

VPN clients

MDM basics

Public cloud concepts

Windows operating systems

VMware vSphere/Hyper-V

Descrizione del lavoro

New York, United States | Posted on 11/04/2026

The Field Services Engineer is responsible for delivering first classservice, advice and technical support to clients, through the highest standardsof customer service, efficiency, knowledge and integrity. This includes dailysupport incidents, desktop and light server troubleshooting, hardware/softwareinstallation, upgrades and relocations. The candidate will interface with highprofile financial industry clients daily onsite in the clients environment andalso through remote resources thus requiring the highest level of presentation,communication and professionalism.

Position Requirements:

• College diploma or University degree in thefield of Computer Science or equivalent field and/or related experience with1-3 years of end user support
• Exceptional written and oral communicationskills
• Exceptional interpersonal skills, with a focuson rapport-building, listening, and questioning skills
• Willingness to learn
• Highly self-motivated and directed, in a fast-paced team environment
• Sharp attention to detail with proven analyticaland problem-solving abilities.
• Effective time management in working on internaltasks as well as with external vendors

Technical Requirements:

• Experience deploying home networks includingCable/DSL/Telecommunication modems, firewalls, and hardware and software VPNclients
• Basic understanding of networking concepts:TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls
• Reinstalling and troubleshooting of operatingsystems and applications
• Android/iOS configuration, troubleshooting andpotential integration with MDM solutions
• Basic experience with public cloudtechnologies with an emphasis on Office 365
• Familiar with cyber-security concepts(Multi-Factor Authentication, Anti-virus/Antimalware, Software Firewall, WebFiltering)
• Experience with hardware troubleshooting(desktop/laptop, printer, and mobile device)
• Ability to perform patching and maintenance ofsystems

Preferred Skills:

• Financial industry experience (Hedge Funds PrivateEquity, FoF)
• Experience with Managed Service Providers
• Experience with Market Data vendors likeBloomberg, Reuters, and Factset
• Experience with Microsoft Server 2008R2-2016
• Basic knowledge of e-mail and spamtroubleshooting
• Understanding of IaaS, VDI and backuptechnologies
• Experience with virtualization software such asVMWare vSphere or Hyper‑V
• Administering Active Directory Users/Exchange mailboxes
• Technical certifications preferred
• Basic understanding of desktop imaging platforms

Working Conditions:

• Ability to work in an independent environmentwith moderate supervision
• Ability to work under a moderate noise level(i.e. working on an open floor with printers, telephones, and computers)
• Overtime may be required to meet project deadlines(including late nights and weekends)
• Ability to travel for business and workbeyond normal business hours when necessary
• Ability to be flexible and successfully respondto multiple work pressures
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate acomputer keyboard, mouse, power tools, and to handle other computer components
• Lifting and transporting of moderately heavyobjects, such as computers and peripherals