Enterprise IT Process Design & Automation Engineer

University of Iowa; Iowa City (IA); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Paid vacation (24 days)

Paid sick leave

Job summary

The IT Process Design Engineer at the University of Iowa is responsible for designing, implementing, and continuously improving technology solutions that support IT service management and operational excellence across health care and academic technology environments.

Reporting within HCIS, this role leads cross-functional collaboration, drives automation, and ensures compliance with organizational standards while enabling data-driven decision-making. Hybrid work is available within Iowa.

Qualifications

• Must have experience in operations and process improvement within complex environments.
• Experience with enterprise technology platforms and ITSM integration.

Responsibilities

• Engineer integrations between ITSM platforms and enterprise applications.
• Develop and maintain standards, KPIs, and regulatory compliance.
• Collaborate with cross-functional teams to document current and future state processes.
• Mentor team members on engineering practices and automation.

Skills

Operations

Performance improvement

Process engineering

Enterprise platforms

Root cause analysis

Regulated environments

Healthcare experience

Lean/ITIL/Agile

Communication with senior stakeholders

Ambiguity management

Mentoring

Education

Master's degree

Tools

Halo ITSM

Job description

The IT Process Design Engineer at the University of Iowa is responsible for designing, implementing, and continuously improving technology solutions that support IT service management and operational excellence across health care and academic technology environments.

Reporting within HCIS, this role leads cross-functional collaboration, drives automation, and ensures compliance with organizational standards while enabling data-driven decision-making. Hybrid work is available within Iowa.