IT Process Design Engineer

The University of Iowa; Iowa City (IA); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

24 days vacation

Paid sick leave

Job summary

The University of Iowa is seeking an IT Process Design Engineer to lead the design, development, and continuous improvement of enterprise IT service management solutions. The role focuses on automation, analytics, and scalable platform enhancements across health care and academic technology environments.

Reporting to the Lead Application Developer (HCIS), the engineer will collaborate with IT, clinical, and operational teams to modernize service delivery, translate requirements into sustainable

Qualifications

• 2+ years in operations, performance improvement, or process engineering.
• Experience designing, implementing, supporting, or integrating enterprise technology platforms.
• Experience troubleshooting complex technical issues and performing root cause analysis.
• Experience in large-scale, highly regulated, or complex operational environments.
• Experience in health care or complex service delivery.
• Experience with improvement methodologies (Lean, ITIL, Agile).
• Proficiency in Microsoft Office Suite and basic analytics tools.
• Effective communicator with the ability to engage senior leaders and other cross-functional stakeholders.

Responsibilities

• Design and implement ITSM and enterprise platform improvements.
• Engineer integrations between ITSM, monitoring tools, and apps.
• Analyze data to identify trends and improvement opportunities.
• Perform root-cause analysis and implement technical solutions.
• Develop monitoring frameworks and KPIs.
• Collaborate with cross-functional partners on process redesign.

Skills

Effective communicator

Lean ITIL Agile

Cross-functional collaboration

Microsoft Office

Education

Master’s degree in IT or related field

Tools

Halo ITSM

Microsoft Office Suite

Job description

The Department of Health Care Information Services intends to hire for one position at either the Quality and Improvement Engineer classification, requisition #26005102, or Quality and Improvement Specialist requisition #26005100, based on the qualifications of the successful candidate.

Position Summary

The IT Process Design Engineer is responsible for the design, development, implementation, integration, and continuous improvement of technology solutions that support enterprise IT service management and operational excellence initiatives. This position combines systems engineering, platform administration, process automation, and operational analytics to improve reliability, efficiency, scalability, and user experience across health care and academic technology environments.

The IT Process Design Engineer serves as a technical leader within the Service Management team, collaborating with infrastructure, application, security, clinical, and operational stakeholders to engineer solutions that modernize service delivery, automate workflows, integrate enterprise systems, and enable data-driven decision-making. This role is responsible for translating business and operational requirements into sustainable technical solutions while ensuring alignment with organizational standards, compliance requirements, and strategic objectives.

The IT Process Design Engineer will report to the Lead Application Developer, HCIS, who in turn reports to the Director of Communication & Collaboration Applications in HCIS. The role will operate within the Service Management team to drive workstreams, while interacting cross-functionally with IT, clinical, operational, and administrative partners.

Engineer integrations between ITSM platforms, operational systems, monitoring tools, communication platforms, and enterprise applications.

Develop technical solutions that improve availability, performance, scalability, and maintainability of operational platforms.

Evaluate emerging technologies and recommend technical solutions that support organizational goals.

Analyze system, service, and process data to identify trends, performance bottlenecks, and improvement opportunities.

Perform root cause analysis and recommend technical solutions for recurring operational challenges.

Establish monitoring and measurement frameworks that support proactive service management.

Collaborate with the Halo ITSM team to execute design or redesign efforts within the platform.

Develop and maintain process standards, KPIs, maturity models, and ensuring compliance and regulatory requirements.

Monitor performance metrics and sustainment of implemented improvements, adjusting plans as needed.

Partner with IT and operational stakeholders to document current and future state processes.

Respond to emerging operational issues, helping resolve disruptions that affect organizational priorities.

Create clear documentation of workflows, process changes, and system updates to support knowledge transfer.

Partner with infrastructure, application, security, clinical, and operational teams to deliver integrated enterprise solutions.

Provide technical consultation and subject matter expertise for operational transformation initiatives.

Participate in project planning, technical reviews, and architecture discussions.

Mentor team members on engineering best practices, automation strategies, and platform capabilities.

Education Requirements

Master’s degree in IT, Computer Engineering, Business Administration or an equivalent combination of education and experience in a related field.

Required Qualifications

• 2+ years of experience in operations, performance improvement, or process engineering.
• Experience designing, implementing, supporting, or integrating enterprise technology platforms.
• Experience troubleshooting complex technical issues and performing root cause analysis.
• Experience working in large-scale, highly regulated, or complex operational environments.
• Experience working in a health care or complex service delivery environment.
• Experience with improvement methodologies (e.g. Lean, ITIL, Agile).
• Proficiency in Microsoft Office Suite and basic analytics tools.
• Effective communicator with the ability to engage senior leaders and other cross-functional stakeholders.
• Ability to thrive in a dynamic, matrixed environment and manage ambiguity.

Desired Qualifications

• Prior experience working in academic medical centers or health systems.
• Familiarity with the Halo ITSM platform or other ITSM systems platforms.
• Certification or education in ITIL, COBIT, Lean or Agile frameworks.
• Strong analytical and critical thinking skills; ability to identify root causes and recommend actionable solutions.
• Ability to manage multiple priorities and work independently in a fast-paced, matrixed environment.
• Proficiency in process mapping and performance monitoring tools.
• Familiarity with enterprise infrastructure, communication platforms, identity management, and operational monitoring solutions.
• Understanding of hospital operations, infrastructure, and systems.
• Comfortable with iterative improvement cycles.

The University of Iowa offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits

Percent of Time:100%

Staff Type: Professional & Scientific

Type of Position: Regular

Additional Information

• Classification Title: Qual & Op Improv Engineer
• Appointment Type: Professional and Scientific
• Schedule: Full-time
• Work Modality Options: Hybrid within Iowa

Compensation

• Starting Salary Minimum: 56,697

Contact Information

Equal opportunity employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences.

Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, [phone] or [e-mail] . For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 318-356-7543 .

For additional questions contact Jennifer Reinier at [e-mail].