Enterprise IT Help Desk Engineer (Hands-on Support)

46Solutions; Lexington (KY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

Long-Term Disability Insurance

Company Paid Life Insurance

401K w/ company match

Employee Stock Ownership Program

Paid Vacation

Job summary

A technology service provider in Lexington is seeking a Help Desk Engineer to provide enterprise-level assistance. This role includes diagnosing software and hardware issues, configuring networks, and communicating with clients effectively. A background in technical support is essential. The company values growth opportunities and offers comprehensive benefits including 401K and disability insurance.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Good understanding of computer systems, mobile devices, and tech products.
• Desire to grow and learn new skills.

Responsibilities

• Diagnose and troubleshoot technical issues, including network configuration.
• Research and identify solutions to software and hardware problems.
• Provide step-by-step technical help both written and verbal.

Skills

Effective communication skills via phone and email

Ability to diagnose and troubleshoot basic technical issues

Hands-on experience with Windows/Linux/Mac OS

Familiarity with remote desktop applications

Education

Associate or Bachelor’s Degree

Tools

Help desk software

Job description

A technology service provider in Lexington is seeking a Help Desk Engineer to provide enterprise-level assistance. This role includes diagnosing software and hardware issues, configuring networks, and communicating with clients effectively. A background in technical support is essential. The company values growth opportunities and offers comprehensive benefits including 401K and disability insurance.