Enterprise IT Communications Advisor, Senior or Advanced

Federal Reserve Bank of New York; Richmond (VA); On-site; USD 121,000 - 191,000; Full time

Benefits offered by this job

Great medical benefits

Pension and 401(k) with employer match

Paid time off

Tuition reimbursement

Paid volunteer leave

Onsite amenities

Job summary

Federal Reserve Bank of Richmond seeks an IT Advisor to lead executive and stakeholder communications during major IT incidents and to coordinate systemwide IT messaging across partners and users.

You will collaborate with the Enterprise Incident Management team and help drive long-term communications strategy with strong storytelling and writing under pressure. This onsite role in Richmond, VA offers a competitive salary and comprehensive benefits.

Qualifications

• Typically requires at least 6 to 9 years of experience for the Senior level Advisor, and 10+ years of experience for Advanced.
• Bachelor’s degree in journalism, communications or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.
• Strong storytelling and communication skills; ability to write quickly during high-pressure situations.

Responsibilities

• Provide 24/7 executive and user communications support for major IT incidents with real-time updates.
• Develop executive presentations for Systemwide governance groups and CIS executive meetings.
• Help develop communication strategies to improve effectiveness, clarity and impact.
• Translate complex technical subject matter into simple, well-understood messages.
• Support communications tools and coordinate requirements for enhancements and testing.
• Ensure adherence to content and brand standards and promote consistent messaging.

Skills

Storytelling

Executive communication

Technical writing

Editing

Collaboration

Microsoft Office 365

PowerPoint

Stakeholder management

Education

Bachelor’s degree in journalism/communications

Tools

Adobe Creative Cloud

Job description

Company Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

About the Opportunity

The Infrastructure, Platforms & Operations portfolio supports the strategic direction and product delivery for System IT infrastructure and operations, as well as the alignment of technology to business strategies. The team serves as the business partner for secure and reliable IT products, services, and operations. System IT’s mission is to deliver IT services and solutions that are responsive to business needs, adaptive to change and essential to the mission of the Federal Reserve Bank.

Core Infrastructure Services (CIS) is an integral part of the Infrastructure, Platforms & Operations portfolio supporting the stability and security of IT systems and operations. Our functions and product lines strive to be the forerunner in detecting operational shortfalls and providing processes and standards to keep Federal Reserve System systems running securely and reliably.

Position Overview

As an IT Advisor, you will be an integral part of our communications team, helping lead, draft, and coordinate executive and key stakeholder communications during high-impact IT incidents in collaboration with the Enterprise Incident Management (EIM) team. You will also help create and coordinate Systemwide IT communications by informing IT partners and the Federal Reserve System employee base of key upcoming IT activities or deployments. Special projects may include strategic communications and storytelling related to the vision, value, successes and challenges of our organization.

This position presents a unique opportunity to learn about the many stakeholders and offerings across System IT through day-to-day communications support while also helping drive and communicate long-term strategy. We are looking for an applicant who has strong storytelling skills and experience supporting executive communications. The level of work required is considered advanced and the applicant must be able to work under minimal supervision.

Cover Letter Requirement

*** This position requires a cover letter as part of your application materials. ***

What You Will Do

Provide 24/7 executive and user communications support for major IT incidents including real-time drafting of updates and distribution of key messages in various mediums. Develop executive presentations for Systemwide governance groups and other CIS executive meetings. Help develop communication strategies to continually improve effectiveness, clarity, and impact of all communication types supported by the team. Provide consultation and guidance to stakeholders, peers, management and executive leadership to implement effective communication strategies. Translate complex subject matter into simple, well-understood messages. Write, proofread, update and approve communications to service partners and users by translating complex technical subject matter into simple, well-understood messages. Provide support for communications tool, including, but not limited to ongoing maintenance, coordinating business requirements for requested enhancements and testing, maintaining user access and coaching key stakeholders on communications skills. Ensure adherence to content and brand standards and actively partner with functional business communicators to promote consistent messaging and user experience. Prepare and deliver recommendations and presentations for management and executive leadership. Monitor and analyze media trends to continue effective internal communications. Shoot, edit and produce videos to enhance messaging/training. Perform ad hoc duties as assigned.

Qualifications

Experience: Typically requires at least 6 to 9 years of experience for the Senior level Advisor, and 10+ years of experience for Advanced. Education: Bachelor’s degree in journalism, communications or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.

Required Skills and Abilities

Ability to think, act, and write quickly during high-pressure situations Powerful oral and written storytelling/communication skills Strong technical aptitude and complementary strong technical writing skills Excellent editing skills Strong collaboration and facilitation skills Strong Microsoft Office 365 (e.g., PowerPoint, Word) skills Strong organizational skills and ability to handle multiple complex projects

Preferred Skills and Abilities

Proficiency in Adobe Creative Cloud applications

Locations

The selected candidate will reside within a reasonable commuting distance, as defined by the employing Reserve Bank, and will work full-time onsite. The following Reserve Bank locations are preferred due to the concentration of System IT team members in these locations: Richmond, VA; Kansas City, MO; Dallas, TX; or New York, NY.

Salary

The hiring range for the Senior Advisor is $121,000 to $166,000 annually. The hiring range for the Advanced Advisor is $139,000 to $191,000. The listed salary is applicable to 5th District. Final offers are determined by factors including the candidate’s qualifications, internal alignment considerations, district assignment, and geographic location.

Benefits

• Great medical benefits
• Pension and 401(k) with employer match
• Paid time off
• Tuition reimbursement
• Paid volunteer leave
• Onsite amenities that make working here fun!

Other Requirements and Considerations

Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions. If you need assistance or an accommodation due to a disability, please notify [e-mail]. Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status. Applications are reviewed on a rolling basis.

Job Details

Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Information Technology Family Group Work Shift First (United States of America) The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government. OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.

Why Our People Choose Us

Our reputation precedes us There will always be room for personal growth Our people are first You’ll find the right balance Your responsibilities will be meaningful We hope that you will be our future colleague.