Enterprise IT Communications Advisor, Senior or Advanced

Federal Reserve Bank of Richmond; Richmond (VA); On-site; USD 121,000 - 191,000; Full time

Benefits offered by this job

Great medical benefits

Pension and 401(k) with employer match

Paid time off

Tuition reimbursement

Paid volunteer leave

Onsite amenities

Job summary

Federal Reserve Bank of Richmond is seeking an IT Advisor with strong storytelling and executive communications skills to support incidents and systemwide IT communications. You will craft updates, lead executive messaging, and coordinate cross‑team communications with minimal supervision.

The role emphasizes translating complex IT topics into clear messages, developing governance materials, and guiding communications strategy. Strong editing and Office 365 skills are required.

Qualifications

• Bachelor’s degree in journalism, communications or related field.
• Advanced level typically requires 10+ years of experience.

Responsibilities

• Provide 24/7 executive and user communications support for major IT incidents, drafting updates and distributing messages in various media.
• Develop executive presentations for Systemwide governance groups and CIS executive meetings.
• Help develop communication strategies to improve effectiveness, clarity and impact across communications types.
• Provide consultation to stakeholders and leadership to implement effective communication strategies.
• Translate complex technical topics into simple, clear messages.
• Write, proofread, update and approve communications to service partners and users.
• Support communications tools, maintain user access, and train key stakeholders.
• Ensure adherence to content and brand standards and promote consistent messaging.
• Prepare and deliver recommendations and presentations for management and executives.
• Monitor media trends to enhance internal communications.
• Shoot, edit and produce videos to enhance messaging and training.
• Perform ad hoc duties as assigned.

Skills

Storytelling

Technical writing

Editing

PowerPoint

Word

Collaboration

Facilitation

Adobe Creative Cloud

Video production

Education

Bachelor's degree in journalism or communications

Job description

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top‑notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a work environment where you can truly find balance.

About The Opportunity

National IT’s mission is to deliver IT services and solutions that are responsive to business needs, adaptive to change and essential to the mission of the Federal Reserve Bank. Core Infrastructure Services (CIS) is an integral part of the Office of the Chief Operating Officer and National IT, supporting the stability and security of IT systems and operations. Our functions and product lines strive to be the forerunner in detecting operational shortfalls and providing processes and standards to keep Federal Reserve System systems running securely and reliably.

As an IT Advisor, you will be an integral part of our communications team, helping lead, draft, and coordinate executive and key stakeholder communications during high‑impact IT incidents in collaboration with the Enterprise Incident Management (EIM) team. You will also help create and coordinate Systemwide IT communications by informing IT partners and the Federal Reserve System employee base of key upcoming IT activities or deployments. Special projects may include strategic communications and storytelling related to the vision, value, successes and challenges of our organization. This position presents a unique opportunity to learn about the many stakeholders and offerings across National IT through day‑to‑day communications support while also helping drive and communicate long‑term strategy.

We are looking for an applicant who has strong storytelling skills and experience supporting executive communications. The level of work required is considered advanced and the applicant must be able to work under minimal supervision.

The preferred locations for this role are Richmond, VA; Kansas City, MO; Dallas, TX; or New York, NY.

• This position requires a cover letter as part of your application materials. ***

What You Will Do:

• Provide 24/7 executive and user communications support for major IT incidents including real‑time drafting of updates and distribution of key messages in various mediums.
• Develop executive presentations for Systemwide governance groups and other CIS executive meetings.
• Help develop communication strategies to continually improve effectiveness, clarity, and impact of all communication types supported by the team.
• Provide consultation and guidance to stakeholders, peers, management and executive leadership to implement effective communication strategies.
• Translate complex subject matter into simple, well‑understood messages.
• Write, proofread, update and approve communications to service partners and users by translating complex technical subject matter into simple, well‑understood messages.
• Provide support for communications tool, including, but not limited to ongoing maintenance, coordinating business requirements for requested enhancements and testing, maintaining user access and coaching key stakeholders on communications skills.
• Ensure adherence to content and brand standards and actively partner with functional business communicators to promote consistent messaging and user experience.
• Prepare and deliver recommendations and presentations for management and executive leadership.
• Monitor and analyze media trends to continue effective internal communications.
• Shoot, edit and produce videos to enhance messaging/training.
• Perform ad hoc duties as assigned.

Qualifications:

• Experience: Typically requires at least 6 to 9 years of experience for the Senior level Advisor, and 10+ years of experience for Advanced.
• Education: Bachelor’s degree in journalism, communications or a closely related field from an accredited college or university, or equivalent combination of directly related education and/or experience.

Required Skills and Abilities:

• Ability to think, act, and write quickly during high‑pressure situations
• Powerful oral and written storytelling/communication skills
• Strong technical aptitude and complementary strong technical writing skills
• Excellent editing skills
• Strong collaboration and facilitation skills
• Strong Microsoft Office 365 (e.g., PowerPoint, Word) skills
• Strong organizational skills and ability to handle multiple complex projects

Preferred Skills and Abilities:

• Proficiency in Adobe Creative Cloud applications

Discover the Reason Why So Many People Love It Here!

• Great medical benefits
• Pension and 401(k) with employer match
• Paid time off
• Tuition reimbursement
• Paid volunteer leave
• Onsite amenities that make working here fun!

Other Requirements and Considerations:

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict‑of‑interest rules and personal investment restrictions.
• If you need assistance or an accommodation due to a disability, please notify [e-mail].
• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship or three or more years of Permanent Resident (Green Card) status.
• The hiring range for the Senior Advisor is $121,000 to $166,000 annually. The hiring range for the Advanced Advisor is $139,000 to $191,000.
• For candidates located near other National IT locations, outside of Richmond, VA, the listed hiring and salary ranges may be adjusted based on your geographic location.
• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Information Technology Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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