Enterprise Integrations Engineer - On-site Dublin

Whippy; Dublin (CA); On-site; USD 78,000 - 112,000; Full time

Job summary

Whippy, an AI-powered enterprise contact centre, seeks a Forward Deployed Engineer to own the technical delivery of integrations with customer systems. You will work on APIs, telephony, databases, and AI workflows, shipping production-grade solutions and debugging live issues.

You will collaborate with customers, product, and core engineering to ensure deployments are robust, scalable, and repeatable, with a strong ownership mindset.

Qualifications

• 2+ years in software engineering or technical consulting.
• Strong backend fundamentals with API and SQL experience.
• Experience integrating external systems or APIs in production.
• Ability to explain trade-offs to both technical and non-technical stakeholders.
• Ownership mindset and comfort with ambiguity.

Responsibilities

• Own end-to-end delivery of production integrations across CRM, ATS, telephony, and internal systems.
• Design data flows between Whippy and external platforms.
• Handle authentication, rate limits, retries, and failure modes in distributed systems.
• Debug production issues across webhooks, async workflows, and external APIs.
• Improve logging, monitoring, and observability of deployment pipelines.
• Translate ambiguous customer requirements into clear technical designs.
• Identify reusable connectors or internal tooling from one-off implementations.
• Collaborate with product and engineering to push field learnings back into the platform.

Skills

Backend APIs

Distributed systems

Production support

Communication

Education

Mathematics, Engineering or CS degree

Tools

PostgreSQL

Job description

Whippy, an AI-powered enterprise contact centre, seeks a Forward Deployed Engineer to own the technical delivery of integrations with customer systems. You will work on APIs, telephony, databases, and AI workflows, shipping production-grade solutions and debugging live issues.

You will collaborate with customers, product, and core engineering to ensure deployments are robust, scalable, and repeatable, with a strong ownership mindset.