Enterprise Insights & Analytics Lead

The Leading Hotels of the World; New York (NY); Hybrid; USD 118,000 - 135,000; Full time

Benefits offered by this job

Medical coverage

HSA with company contribution

401(k) company match

Home office setup credit

Travel credit

Job summary

The Leading Hotels of the World seeks a Senior Manager, Enterprise Research & Analytics to direct enterprise research across Corporate Strategy, Commercial, Membership, Marketing, and Product. The role blends qualitative and advanced analytics to deliver actionable insights that drive growth and improve customer experience.

Based in New York City, the position is full-time with flexible policies allowing remote work three days a week and in-office two days (Weds/Thu).

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 7+ years in customer insights, market research, analytics, or related field.
• Experience leading enterprise research programs across multiple functions.
• Experience integrating qualitative data, survey data, customer behavior, and performance data.
• Advanced knowledge of qualitative, quantitative, and mixed-method research methodologies.
• Strong analytical capabilities including predictive modeling, regression, clustering, forecasting, and causal analysis.
• Proficiency in Python and/or R and strong SQL skills.
• Experience with Qualtrics or enterprise research platforms and Tableau/Power BI/Excel/PowerPoint.
• Experience applying AI and machine learning to improve research efficiency and predictive capabilities.
• Excellent analytical, communication, and stakeholder management skills.

Responsibilities

• Lead end-to-end custom research and analytics initiatives.
• Apply qualitative, quantitative, and mixed-method approaches to address complex questions.
• Conduct advanced analyses including predictive modeling and experiments.
• Design and evaluate experiments (A/B testing, quasi-experiments) to measure impact.
• Translate insights into actionable business recommendations and strategic decisions.

Skills

Predictive modeling

Regression analysis

Clustering

Driver analysis

Forecasting

A/B testing

AI/ML applications

Data storytelling

Education

Bachelor's degree or equivalent

Tools

Python

R

SQL

Qualtrics

Tableau

Power BI

Excel

PowerPoint

Job description

The Leading Hotels of the World seeks a Senior Manager, Enterprise Research & Analytics to direct enterprise research across Corporate Strategy, Commercial, Membership, Marketing, and Product. The role blends qualitative and advanced analytics to deliver actionable insights that drive growth and improve customer experience.

Based in New York City, the position is full-time with flexible policies allowing remote work three days a week and in-office two days (Weds/Thu).