Enterprise Implementation & Success Specialist

Ooma; United States; Remote; USD 67,000 - 77,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

ESPP

Paid Time Off

Job summary

Ooma is seeking a skilled Implementation Specialist to be the primary contact for Enterprise onboarding. You will coordinate with customers and internal teams to provision, install, and configure our cloud-based solutions, ensuring a smooth transition to ongoing usage.

The role requires strong communication, problem-solving, and multitasking abilities, with a preference for SaaS or call center experience and a solid foundation in networking fundamentals.

Qualifications

• 2+ years Technical Customer Success or Implementation Specialist experience, preferably in SaaS or call center environments.
• Strong knowledge of networking fundamentals (TCP/IP, DHCP, VPN).
• Excellent communication and presentation abilities.

Responsibilities

• Serve as the customer-facing voice for Ooma Enterprise with high-quality service.
• Oversee onboarding: provisioning, installation, and configuration of Ooma Enterprise products.
• Guide customers through onboarding processes and enable confident product usage.
• Troubleshoot and resolve technical issues or escalate as needed.
• Set expectations and coordinate with internal teams to keep projects on schedule.
• Coordinate with Sales, Engineering, and other teams to deliver on-time, on-spec projects.

Skills

Technical CS Experience

Networking TCP/IP

Communication Skills

Project Management

Wiring/Telecom

SaaS Experience

Job description

Ooma is seeking a skilled Implementation Specialist to be the primary contact for Enterprise onboarding. You will coordinate with customers and internal teams to provision, install, and configure our cloud-based solutions, ensuring a smooth transition to ongoing usage.

The role requires strong communication, problem-solving, and multitasking abilities, with a preference for SaaS or call center experience and a solid foundation in networking fundamentals.