Implementation Specialist (Fully Remote)

Ooma; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Sick time

Holidays

ESPP

Job summary

Ooma is seeking a Customer Success/Implementation specialist in the United States to lead onboarding, provisioning, and configuration for enterprise customers. You will collaborate with stakeholders to ensure a smooth deployment and successful adoption of Ooma Enterprise solutions.

The role focuses on resolving technical issues, coordinating with cross-functional teams, and serving as the first line of contact for enterprise customers.

Qualifications

• 2+ years in Customer Success or Implementation.
• Strong networking fundamentals and communication skills.
• Experience coordinating with stakeholders.

Responsibilities

• Manage customer onboarding, provisioning, and configuration.
• Troubleshoot technical issues and escalate as needed.
• Coordinate project implementation with stakeholders.

Skills

Customer onboarding

Project coordination

Stakeholder communication

Networking basics

Troubleshooting

Problem solving

Job description

• First line of contact for Ooma Enterprise.
• Coordinate project implementation with stakeholders.

What You'll Do:

• Manage customer onboarding, provisioning, and configuration.
• Troubleshoot technical issues and escalate as needed.

Experience:

• 2+ years in Customer Success or Implementation.
• Strong networking fundamentals and communication skills.

What We Offer:

• Competitive compensation, medical/dental/vision, 401(k).
• PTO, sick time, holidays, and ESPP.

Ooma

Ooma is a cloud-based communication company offering VoIP phone services and smart home security solutions. They foster a team-player culture with individual voice and provide competitive benefits.