French-Speaking SaaS Account Manager – Enterprise Growth

Ooma; United States; Remote; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Stock purchase plan

Unlimited PTO

Job summary

Ooma is seeking a Customer Account Manager to own the lifecycle of customers from post‑implementation through renewal. You will provide proactive account management and address billing, escalations, and technical questions with internal and external stakeholders.

You will engage with enterprise clients, analyze billing, manage renewals, and work with cross‑functional teams to drive success and adoption of Ooma Enterprise products.

Qualifications

• 2–5 years SaaS account management or equivalent experience.
• Fluent in French or Québecois.
• Knowledge of accounting and billing fundamentals.
• Experience with Hosted Telephony (VOIP/SIP).
• Experience gathering data and creating customer-facing slides.

Responsibilities

• Be the customer-facing voice for Ooma Enterprise.
• Proactively manage relationships with the top 50 customers.
• Perform billing analysis and audits for enterprise clients.
• Manage ongoing contract renewals opportunities.
• Improve account retention and reduce churn.
• Guide customers in using Ooma Enterprise products.
• Handle escalations via Freshdesk ticketing.
• Assist with billing corrections and collections when needed.
• Collaborate with Implementation, Support, Sales and Engineering.
• Explore and apply AI tools to improve workflows.

Skills

SaaS account management

Account management

Billing knowledge

Hosted Telephony

French language

PowerPoint

Excel

Client lifecycle management

Time management

Communication skills

Education

Post-Secondary education

Tools

PowerPoint

Excel

Job description

Ooma is seeking a Customer Account Manager to own the lifecycle of customers from post‑implementation through renewal. You will provide proactive account management and address billing, escalations, and technical questions with internal and external stakeholders.

You will engage with enterprise clients, analyze billing, manage renewals, and work with cross‑functional teams to drive success and adoption of Ooma Enterprise products.