Enterprise Implementation Lead: Digital Health

eMed Healthcare UK; Miami (FL); Presencial; USD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short Term & Long Term Disability

Training & Development

Daily Catered Breakfast and Lunch, & 2

Descripción de la vacante

eMed is seeking an Implementation Manager in Miami to lead end-to-end onboarding for enterprise clients joining our GLP-1 Population Health Program. You’ll manage kickoff, project plans, milestones, and go-live readiness while coordinating with Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience.

The role requires superb communication, rigorous project management, and a client-first mindset to ensure smooth launches, risk mitigation, and a positive experience for

Formación

• Proven track record of managing enterprise-level client implementations with multiple stakeholders.
• Strong understanding of employer benefits ecosystems, health plans, and vendor coordination.
• Excellent verbal and written communication skills with a client-first mindset.
• Highly organized, detail-oriented, and proactive problem solver.

Responsabilidades

• Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
• Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
• Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
• Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
• Work with client stakeholders to guide them through technical and operational onboarding activities.
• Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
• Develop and maintain detailed implementation project plans, timelines, and documentation.
• Identify and mitigate risks to ensure smooth and timely launches.
• Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

Conocimientos

Project management

Client communications

Stakeholder management

Organizational skills

Problem solving

Adaptability

Educación

Bachelor’s degree (Business, Marketing, Communications, or related)

Herramientas

Asana

Monday.com

Descripción del empleo

eMed is seeking an Implementation Manager in Miami to lead end-to-end onboarding for enterprise clients joining our GLP-1 Population Health Program. You’ll manage kickoff, project plans, milestones, and go-live readiness while coordinating with Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience.

The role requires superb communication, rigorous project management, and a client-first mindset to ensure smooth launches, risk mitigation, and a positive experience for