Implementation Manager (Chicago)

eMed

Chicago (IL)

Presencial

USD 90.000 - 130.000

Jornada completa

Hace 9 días

Generador de candidaturas

Una candidatura completa en un minuto — currículum y carta de presentación adaptados, listos para enviar.

Supera los filtros ATS

Ventajas ofrecidas por este puesto de trabajo

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Short Term & Long Term Disability

Training & Development

Daily Catered Breakfast and Lunch, &Sn

Wellness Resources

Descripción de la vacante

eMed is seeking an Implementation Manager to lead end-to-end onboarding for new enterprise clients in its GLP-1 Population Health Program. From post-contract to go-live, you’ll drive kickoff, planning, milestone tracking, and training, coordinating Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience to meet timelines.

You will gather client requirements, manage data feeds and branding, and guide IT and benefits stakeholders through onboarding, ensuring a smooth,

Formación

Proven track record of managing complex enterprise-level client implementations with multiple stakeholders.
Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
Exceptional project management skills with the ability to manage multiple implementations concurrently.
Excellent verbal and written communication skills with a client-first mindset.
Highly organized, detail-oriented, and proactive problem solver.
Comfortable working in a fast-paced, rapidly evolving environment.
Experience with project management tools (Asana, Monday.com, or similar).
Bachelor’s degree in Business, Marketing, Communications, or related field; 3+ years of relevant experience.

Responsabilidades

Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
Develop and maintain detailed implementation project plans, timelines, and documentation.
Identify and mitigate risks to ensure smooth and timely launches.
Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

Conocimientos

Project management

Client implementation

Account management

Client communication

Attention to detail

Problem solving

Time management

Team collaboration

Educación

Bachelor’s degree in Business, Marketing, Communications, or related field

Herramientas

Asana

Monday.com

CRM tools

Descripción del empleo

Implementation Manager

Location: On-Site Chicago · Reports to Director of Delivery · Department: Client Success

About eMed

eMed is a leading digital health company specializing in cardio metabolic health through managed GLP-1 programs. Focused on delivering for employers and benefits administrators seeking to control skyrocketing healthcare costs driven by obesity-related conditions. Our integrated approach — combining telehealth, medication management, coaching, and outcomes tracking — makes eMed a differentiated and proven solution. Delivering structured programs that make GLP-1 therapy safe, sustainable, and cost-effective. eMed solution empowers both the employer and employee to take control of their healthcare costs and their health.

About the Role

As an Implementation Manager, you will manage the end-to-end implementation process for new enterprise clients joining eMed’s GLP-1 Population Health Program. From contract signature through go-live, you will lead all aspects of onboarding to ensure a seamless, efficient, and successful launch. This highly cross-functional role requires strong project management, client communication, and operational execution skills to ensure new clients are set up for long-term success with eMed.

Who You’ll Work With

Reports to and collaborates closely with the Director of Delivery.
Partners with Marketing, Product, Sales and Customer Experience teams.

What You’ll Do

Serve as the primary operational point of contact for new enterprise clients from post-contract signature through successful program launch.
Lead the full implementation lifecycle, including kickoff, project planning, milestone tracking, status reporting, issue resolution, and go-live readiness.
Collaborate with internal teams (Sales, Clinical, Product, Engineering, Finance, Marketing, and Customer Experience) to coordinate deliverables and ensure alignment on timelines and responsibilities.
Gather and manage client-specific requirements, including eligibility file formats, data feeds, branding preferences, communication strategies, and reporting needs.
Work with client stakeholders (benefits leaders, consultants, IT, and others) to guide them through technical and operational onboarding activities.
Facilitate training sessions for client teams on program operations, reporting dashboards, and participant support workflows.
Develop and maintain detailed implementation project plans, timelines, and documentation.
Identify and mitigate risks to ensure smooth and timely launches.
Ensure a positive, professional, and solution-oriented experience for clients throughout the onboarding process.

What You Have

Proven track record of managing complex, enterprise-level client implementations with multiple stakeholders.
Strong understanding of employer benefits ecosystems, health plans, and vendor coordination preferred.
Exceptional project management skills with the ability to manage multiple implementations concurrently.
Excellent verbal and written communication skills with a client-first mindset.
Highly organized, detail-oriented, and proactive problem solver.
Comfortable working in a fast-paced, rapidly evolving environment.
Experience with project management tools (Asana, Monday.com, or similar).

What We Are Looking For

Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
3+ years of experience in client implementation, project management, or account management roles, preferably in digital health, healthcare services, benefits, or population health.

Why Join eMed

At eMed, we’re redefining how care is delivered — empowering clients and partners with technology, access, and data. You’ll join a collaborative, fast-moving team shaping the future of digital health partnerships — and helping businesses make healthcare more accessible, affordable, and effective.

Benefits