Enterprise Implementation & Adoption Manager

AlphaSense, Inc.; Northern (KY); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

AlphaSense, Inc. is seeking an organized Implementation Manager to lead onboarding and rollout for large enterprise clients, driving adoption from pre-sale handoff through the first 90 days and coordinating across Sales, Marketing, Product, and Customer Success.

You will monitor adoption signals, run status meetings, and translate data into actionable insights for clients and internal teams. A strong emphasis on program management, change management, and scalable processes is required.

Qualifications

• 4+ years in a client-facing onboarding or program management role in a B2B SaaS environment.
• Experience with change management practices that help client organizations adopt a new tool after purchase.
• Familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce) for tracking rollouts and client information is a must
• Ability to work with adoption data, read signals such as time to first login and platform utilization, understand key trends, and develop both internal and external reports. Must be proficient in Microsoft Excel or Google Sheets (pivot tables, complex formulas, data validation)
• Interest in identifying operational inefficiencies and driving organizational change through scalable processes and documentation
• Strong communication skills to work with senior client stakeholders such as managing directors and partners, ensuring internal teams are aligned and projects are on track

Responsibilities

• Own the onboarding and rollout program for large enterprise clients, including the project plan, critical milestones, and risk mitigation, from the pre-sale handoff through the first 90 days
• Serve as one of the main points of contact for the rollout, leading regular status meetings and aligning resources across Sales, Marketing, Product, and Customer Success
• Track signals such as time to first login, percentage of users reaching first login, retention on platform, and frequency of use, then act on them alongside the account team
• Partner with Sales before close to shape the rollout plan, then hand each account to Account Managers and Customer Success Managers with a maintenance plan after roughly 90 days
• Analyze adoption trends and potential bottlenecks and translate the data into clear, actionable insights for internal teams and client stakeholders
• Identify areas for improvement in our onboarding approach, document best practices and standardized playbooks, and build scalable processes for a smoother, faster onboarding experience across future clients
• Develop an understanding of the product, the customer persona, the reason for investment, and how this maps back to the customer lifecycle

Skills

Onboarding management

Change management

Cross-functional collaboration

Project management

Tools

Linear

Jira

Asana

Rocketlane

Salesforce

Job description

AlphaSense, Inc. is seeking an organized Implementation Manager to lead onboarding and rollout for large enterprise clients, driving adoption from pre-sale handoff through the first 90 days and coordinating across Sales, Marketing, Product, and Customer Success.

You will monitor adoption signals, run status meetings, and translate data into actionable insights for clients and internal teams. A strong emphasis on program management, change management, and scalable processes is required.