Enterprise Implementation & Adoption Lead (Remote)

BetterCloud; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

AlphaSense is seeking an organized, data‑driven Implementation Manager to own the onboarding and rollout program for large enterprise clients, guiding from pre‑sale handoff through the first 90 days of adoption, coordinating cross‑functional resources and maintaining a clear rolling plan.

You will work with account managers and customer success managers to drive adoption, track signals like time to first login and platform usage, and translate data into actionable insights for clients and

Qualifications

• 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment.
• Experience with change management practices to help client organizations adopt a new tool after purchase.
• Proficiency with project management tools and CRM software for tracking rollouts and client information.

Responsibilities

• Own the onboarding and rollout program for large enterprise clients, from pre-sale handoff through the first 90 days.
• Lead status meetings and align resources across Sales, Marketing, Product, and Customer Success.
• Track adoption signals and translate data into actionable insights for internal teams and client stakeholders.
• Develop scalable onboarding processes and playbooks for future clients.

Skills

Client onboarding

Project management

Change management

Data analysis

Stakeholder communication

Tools

Linear

Jira

Asana

Rocketlane

Salesforce

Excel

Google Sheets

Job description

AlphaSense is seeking an organized, data‑driven Implementation Manager to own the onboarding and rollout program for large enterprise clients, guiding from pre‑sale handoff through the first 90 days of adoption, coordinating cross‑functional resources and maintaining a clear rolling plan.

You will work with account managers and customer success managers to drive adoption, track signals like time to first login and platform usage, and translate data into actionable insights for clients and