Growth Customer Success Manager

Nimble; San Francisco (CA); On-site; USD 150,000 - 200,000; Full time

Job summary

Nimble in San Francisco is seeking a Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts, partnering with senior stakeholders to deliver measurable outcomes using Nimble’s platform.

You will bridge customer needs with Nimble’s technical solutions, collaborating with Product, Support, and Engineering to deliver long-term value, manage risk, and identify opportunities for growth.

Qualifications

• 4+ years of customer-facing SaaS experience, including post-sale roles.
• 1-2+ years supporting enterprise customers in a high-growth environment.
• Experience partnering with Engineering, Data, and AI teams in complex enterprises.
• Strong technical aptitude with web technologies and API troubleshooting.

Responsibilities

• Own revenue growth and retention for a portfolio of enterprise customers, driving expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate ROI, and align on strategy and next steps.
• Proactively monitor customer health signals and take action to prevent issues.
• Help build scalable documentation, automate processes and customer enablement playbooks.
• Work with Product and Solutions/Engineering to elevate gaps and influence roadmap priorities.
• Serve as a strategic advisor to maximize Nimble’s platform value for business goals.
• Forge deep relationships with customers and account teams, tracking events, needs, and value drivers.

Skills

SaaS customer success

Account management

Executive presence

Cross-functional collaboration

HTML/CSS familiarity

APIs & workflows

Tools

HTML/CSS

Job description

The Customer Success Manager (CSM) at Nimble is a key post-sales role focused on driving customer adoption, retention, and expansion across our enterprise accounts. You will serve as a trusted partner to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble’s platform.

In this role, you’ll connect customer business needs with Nimble’s technical solutions, working closely with Product, Support, and Engineering to deliver long-term success. You’ll manage complex, multi-stakeholder relationships, proactively mitigate risk, and identify opportunities to grow customer value over time.

This role requires a strong blend of technical acumen, enterprise customer empathy, and commercial mindset, along with the ability to advise both technical and business leaders on how Nimble can support their data and growth objectives.

The role is 5 days a week at our SF hub

This role reports to the Director of Customer Success, and the salary may land between $150- $200k OTE, depending on qualifications and experience.

Responsibilities

• Own revenue growth and retention for a portfolio of enterprise customers, drive expansion, renewals, and advocacy while reducing churn.
• Build deep relationships with key stakeholders across data, engineering, product, and BI teams to ensure long-term adoption and value.
• Run QBRs/EBRs with enterprise customers, communicate impact and ROI, and drive executive alignment on strategy and next steps.
• Proactively monitor customer health signals (usage, outcomes, risks) and take action to prevent issues before they escalated.
• Help build scalable documentation, automate process and customer enablement playbooks
• Work with Product and Solutions/Engineering teams to elevate gaps, share customer feedback, and influence roadmap priorities.
• Serve as a strategic advisor, helping customers maximize the value of Nimble’s platform to support their business goals.
• Forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers

Requirements

• 4+ years of customer-facing experience in SaaS, including post-sale roles such as Customer Success or Account Management
• 1-2+ years supporting enterprise customers, ideally in a high-growth startup environment.
• Experience partnering with technical stakeholder teams (e.g., Engineering, Data, AI) in complex enterprise environments.
• Strong technical aptitude, including familiarity with web technologies (HTML/CSS) and comfort troubleshooting via APIs, logs, and workflows.
• Fast learner with a curious, proactive mindset - able to ramp quickly on new technologies and become a domain expert.
• Excellent communication and executive presence, with the ability to influence senior and C-level stakeholders.
• Ability to translate technical concepts into clear business value for both technical and non-technical audiences.

About us

Nimble is the company leading the AI web search category. Our products are used by leading businesses in financial services, retail, market intelligence, and coding to build best-in-class AI agents with accurate, auditable programmatic access to the web.

We’ve raised over $70 million from Norwest, Databricks Ventures, Target Global, Square Peg, and others to build expert-level web search for AI. Hundreds of enterprise customers already run on Nimble, and we’re forming a world-class team of engineers, researchers, designers, marketers, sellers, and operational experts to achieve our mission.

Why join Nimble

• Work on a deeply technical platform powering real-time AI and enterprise decisions
• Help define the future of Web Search Agents and live web intelligence
• Build alongside a sharp, mission-driven team that moves fast, ships often, and takes ownership