Enterprise CSM: Drive Adoption, Retention & Growth

Nimble; San Francisco (CA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Work on a deeply technical platform

Defines future of Web Search Agents

Fast-paced and mission-driven team

Job summary

Nimble is seeking a Strategic Customer Success Manager in San Francisco. The role is crucial for driving customer adoption, retention, and expansion across enterprise accounts. You'll connect customer needs with Nimble's technical solutions and manage complex relationships. Requires 6+ years in SaaS customer-facing roles and strong technical aptitude. Salary ranges from $130,000 to $160,000 based on experience. Join a fast-paced team and help define the future of web search intelligence.

Qualifications

• 6+ years of customer-facing experience in SaaS, including post-sale roles.
• Experience supporting enterprise customers, ideally in high-growth environments.
• Ability to influence senior and C-level stakeholders.

Responsibilities

• Own revenue growth and retention for enterprise customers.
• Build deep relationships with key stakeholders across teams.
• Proactively monitor customer health signals and take action.

Skills

Customer-facing experience in SaaS

Supporting enterprise customers

Technical aptitude

Excellent communication

Tools

Web technologies (HTML/CSS)

APIs

Job description

Nimble is seeking a Strategic Customer Success Manager in San Francisco. The role is crucial for driving customer adoption, retention, and expansion across enterprise accounts. You'll connect customer needs with Nimble's technical solutions and manage complex relationships. Requires 6+ years in SaaS customer-facing roles and strong technical aptitude. Salary ranges from $130,000 to $160,000 based on experience. Join a fast-paced team and help define the future of web search intelligence.