Enterprise Fraud Management Group Manager II

Truist; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Truist is seeking a senior leader to guide Fraud Product and Operations (FP&O). You will shape the long-term vision, lead a team, and optimize staffing, budgets, and processes to enhance client experience and compliance. This role requires strong executive communication and cross-functional collaboration.

The position emphasizes strategic planning, risk management, and operational excellence within a regulated banking environment. Regular travel may be required.

Qualifications

• Bachelor's degree or equivalent education and related experience.
• Minimum 10 years of banking or fraud systems experience.
• Experience communicating with senior leaders and managing cross-functional teams.

Responsibilities

• Lead and manage personnel and workflow to achieve departmental objectives.
• Provide leadership to FP&O teammates and ensure efficient operations.
• Manage staffing, budgets, and reporting for the area.
• Ensure compliance with policies and audit requirements.
• Drive process improvements, cost-benefit analyses, and re-engineering initiatives.
• Prepare department-level reporting and support merger/conversion activities.

Skills

Strategic Planning

AI Adoption

Customer Service Management

Growth Mindset

People Management

Workflow Management

Risk Response

Business Process Improvements

Coaching

Business Process Mapping

Fraud Prevention

Risk Awareness

Influencing Skills

Risk Escalation

Creative Problem Solving

Employee Performance Evaluations

Risk Control

Risk Management

External Audit

Risk Mitigation

Risk Identification and Reporting

Operations Management

Education

Bachelor's degree

Job description

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

Responsible for development and implementation of the long-term vision and strategic plan of the respective area under Fraud Product and Operations(FP&O) leadership. Lead, develop and manage personnel and workflow to ensure maximum efficiency and utilization of all available resources in accomplishing departmental/corporate objectives (Actions directly impact bank fraud client experience as well as reputational, compliance and operational risk.) Effectively provide leadership to FP&O teammates.

• Provide leadership in managing the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels.
• Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility.
• Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
• Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectives
• Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities
• Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
• Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.
• Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals.
• Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business units
• Serve as back-up to Deputy Director.

Qualifications

Required Qualifications

• Bachelor's degree, or equivalent education and related experience
• 10 years of banking or fraud systems experience
• Excellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
• Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
• Ability and willingness to work flexible hours, and travel on an as-needed basis
• Prior fraud experience in the financial service industry, preferably across multiple products and channels
• Minimum 5 years in a management role
• Proven leadership and team building skills

Preferred Qualifications

• Graduate of Truist Banking School or other widely recognized banking school
• Extensive knowledge of bank operations and back-office procedures related to transactional operations
• Demonstrated leadership skills
• Demonstrated analytical, planning, problem solving and risk control skills

Skills you have that align to this role

• Strategic Planning
• AI Adoption
• Customer Service Management
• Growth Mindset
• People Management
• Workflow Management
• Risk Response
• Business Process Improvements
• Coaching
• Business Process Mapping
• Fraud Prevention
• Risk Awareness
• Influencing Skills
• Risk Escalation
• Creative Problem Solving
• Employee Performance Evaluations
• Risk Control
• Risk Management
• External Audit
• Risk Mitigation
• Risk Identification and Reporting
• Operations Management

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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