Enterprise Fraud Management Group Manager II

Truist; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k plan

Paid vacation and sick days

Paid holidays

Job summary

Truist is seeking a senior leader to develop and implement the long-term vision for Fraud Product and Operations. This role manages personnel and workflow to maximize efficiency, focusing on client experience, reputational risk, compliance, and operational risk. You will guide FP&O teams and act as deputy when needed.

The position requires a Bachelor's degree, 10 years in banking or fraud systems, and at least 5 years in management. Travel and flexible hours may be required.

Qualifications

• Bachelor's degree or higher and related experience.
• 10 years banking or fraud systems experience.
• Analytical and problem solving with limited supervision.
• Excellent verbal and written communication with senior leaders.
• Willingness to work flexible hours and travel as needed.
• Prior fraud experience in financial services across products/channels.
• Minimum 5 years in a management role.
• Proven leadership and team building skills.

Responsibilities

• Provide leadership in daily operational activities to meet deadlines and service levels.
• Lead and mentor teammates for growth and readiness for increased responsibilities.
• Make recommendations on employment, development, performance, and promotions.
• Direct personnel to adhere to standardized processes supporting goals.
• Ensure policy compliance for internal and external audits.
• Manage process improvements including mapping, analysis, and re-engineering.
• Prepare and communicate department level reporting for volumes and projects.
• Plan and develop departmental budgets and ensure compliance with guidelines.
• Serve as SME and provide guidance to FP&O peers and other units.
• Serve as back-up to Deputy Director.

Skills

Strategic Planning

People Management

Workflow Management

Leadership

Risk Management

Risk Identification and Reporting

Operations Management

Influencing Skills

Creative Problem Solving

Budgeting

Education

Bachelor's degree

Job description

Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America)

Please review the following job description: Responsible for development and implementation of the long-term vision and strategic plan of the respective area under Fraud Product and Operations(FP&O) leadership. Lead, develop and manage personnel and workflow to ensure maximum efficiency and utilization of all available resources in accomplishing departmental/corporate objectives (Actions directly impact bank fraud client experience as well as reputational, compliance and operational risk.) Effectively provide leadership to FP&O teammates.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 1. Provide leadership in managing the daily activities within the operational work unit to ensure appropriate staffing and production levels are maintained to meet established deadlines and service levels.
• 2. Lead and mentor teammates to achieve their fullest potential and prepare those teammates for the next level of responsibility.
• 3. Make recommendations for assigned personnel regarding employment, career development, performance evaluations, salary changes, promotions, transfers and terminations within established policies and guidelines.
• 4. Direct personnel in the adherence to standardized processes and procedures, which support both division and corporate goals and objectives
• 5. Ensure compliance with policies and requirements for internal and external auditors for all assigned responsibilities
• 6. Manage all process improvements and enhancements within area of responsibility, including evaluation of efficiency and effectiveness, cost-benefit analysis, process mapping, workflow analyses and process re-engineering.
• 7. Prepare and communicate department level reporting regarding volumes, effectiveness and project updates, especially in support of merger/conversion activities.
• 8. Plan and develop departmental budgets in accordance with established guidelines and administer compliance to meet budgetary goals.
• 9. Serve as subject matter expert and provide guidance and oversight to peers within EFM as well as other business units
• 10. Serve as back-up to Deputy Director.

Qualifications Required

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 1. Bachelor's degree, or equivalent education and related experience
• 2. 10 years of banking or fraud systems experience
• 3. Excellent analytical and problem solving skills and ability to make sound and rational decisions with limited supervision
• 4. Exceptional verbal and written communication skills, ability to communicate effectively with senior leaders
• 5. Ability and willingness to work flexible hours, and travel on an as-needed basis
• 6. Prior fraud experience in the financial service industry, preferably across multiple products and channels
• 7. Minimum 5 years in a management role
• 8. Proven leadership and team building skills

Preferred Qualifications

• 1. Graduate of Truist Banking School or other widely recognized banking school
• 2. Extensive knowledge of bank operations and back-office procedures related to transactional operations
• 3. Demonstrated leadership skills
• 4. Demonstrated analytical, planning, problem solving and risk control skills

Skills you have that align to this role

• Strategic Planning
• AI Adoption
• Customer Service Management
• Growth Mindset
• People Management
• Workflow Management
• Risk Response
• Business Process Improvements
• Coaching
• Business Process Mapping
• Fraud Prevention
• Risk Awareness
• Influencing Skills
• Risk Escalation
• Creative Problem Solving
• Employee Performance Evaluations
• Risk Control
• Risk Management
• External Audit
• Risk Mitigation
• Risk Identification and Reporting
• Operations Management

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law.

Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust.