Enterprise EOC Console Operator

6AM City, LLC; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

6AM City, LLC is seeking an IT Operations/Incident Coordinator to monitor batch processes, file transmissions, and CMA infrastructure. The role includes guarding data center environmental controls, access during non-prime hours, and dispatching technicians for incidents.

You will document incidents and contribute to knowledge articles while preparing weekly management reports. The position emphasizes attentiveness, reliability, strong communication and teamwork, with opportunities to learn and

Qualifications

• Must be attentive and observant with strong written and verbal communication skills.
• Demonstrates honesty, reliability and time management, with a willingness to learn.
• Basic knowledge of computer systems and IT terminology; able to document procedures.

Responsibilities

• Monitor batch processes for errors, timely initiation and completions.
• Monitor file transmissions for errors and successful completions.
• Monitor CMA infrastructure for availability, errors and capacity.
• Oversee Data Center environmental controls and access during non-prime hours.
• Dispatch technicians and vendors when incidents are detected or reported.
• Record, categorize and assign incidents, problems and requests.
• Assist in developing console operations knowledge articles.
• Prepare and present management reports.

Skills

Attentive and observant

Honest and trustworthy

Clear verbal and written communication

Positive attitude

Time management

Willingness and ability to learn

Knowledge of computer systems and data

Knowledge of IT procedures and termin

Record information into incident-trac

Understand and carry out directions

Follow instructions and procedures

Document internal procedures

Education

A degree related to Computer Science or IT certifications

Job description

Job Description

Job Description

Position Overview

• Monitoring batch processes for errors, timely initiation and successful completions.
• Monitor file transmissions for errors, timely initiation and successful completions.
• Monitoring the infrastructure that supports the CMA applications for availability, error conditions and capacity utilization issues. This includes servers, network devices, storage, circuits, operating systems, databases, etc.
• Monitoring the Data Center’s air conditioning, electrical and fire suppression systems for availability, error conditions and capacity utilization issues.
• Monitoring the physical access to the CMA work areas and Data Center during non-prime shift hours.
• Dispatching technicians, vendors and/or management when an incident and/or problem is detected or reported.
• Recording, categorizing, and assigning incidents, problems and/or requests as reported and/or detected.
• Assisting in the development of console operations knowledge articles.
• Executing and preparing management reports.

Work Hours:

Monday: 12pm to 8pm

Tuesday: 12 pm to 8pm

Saturday: 12 pm to 12 am

Sunday: 12 pm to 12 am

Mandatory Qualifications

• Attentive and observant.
• Honest and trustworthy.
• Good and clear verbal and written communication Skills.
• Exudes a positive attitude.
• Good time management.
• Willingness and ability to learn.
• Knowledge of the operation of computer systems and related electronic data processing equipment.
• Knowledge of modern information technology procedure and terminology.
• Ability to record information into an incident management tracking record.
• Ability to understand and carry out oral and/or written directions.
• Ability to follow written instructions & procedures.
• Ability to document internal procedures.

Preferred Skills

• A degree related to Computer Science or any Information Technology (IT) certifications.
• Basic knowledge of the IT configuration for a typical Data Warehouse.
• Experience working and communicating as part of a team a team.