Enterprise Engagement Manager - SaaS Implementations

Luminance; San Francisco, Northern (CA, KY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401K matching

Maternity/Paternity leave

Learning budget

Birthday leave

PTO 20 days

Job summary

Luminance, a leader in Legal-Grade AI for the enterprise, is hiring an Engagement Manager to oversee a portfolio of large-scale client implementations in San Francisco. You will drive successful delivery across concurrent engagements, coordinate cross-functional teams, and maintain alignment with customer objectives, scope, and timelines.

You will apply PMI-based program management practices, manage executive communications, and ensure governance structures are in place.

Qualifications

• 5+ years of enterprise project or program management experience, preferably within SaaS, technology, or professional services environments.
• Demonstrated success managing complex enterprise implementations involving multiple stakeholders and cross-functional teams.
• Strong understanding of PMI methodologies, project lifecycle management, governance frameworks, risk management, and change management principles.
• Experience creating and managing detailed implementation plans, stakeholder communications, executive reporting, and delivery governance structures.
• Exceptional organizational, communication, facilitation, and stakeholder management skills.
• Ability to influence without direct authority and effectively navigate complex organizational environments.
• Strong analytical and problem-solving capabilities with a proactive and solutions-oriented mindset.
• Experience working directly with enterprise-level customers and executive stakeholders.

Responsibilities

• Lead and manage multiple enterprise implementation programs simultaneously, ensuring successful execution from initiation through go-live and post-launch stabilization
• Develop and maintain comprehensive project plans, timelines, RAID logs, governance frameworks, and status reporting aligned to PMI best practices
• Act as the primary point of coordination between customer stakeholders and internal cross-functional teams including Product, Engineering, Customer Success, Support, and Delivery
• Drive program governance by facilitating regular steering committee meetings, project reviews, risk assessments, and executive updates
• Proactively identify delivery risks, dependencies, scope changes, and resource constraints; elevate issues appropriately and drive resolution to maintain project momentum
• Monitor project health, milestones, deliverables, budget considerations, and overall customer satisfaction metrics
• Ensure implementation activities are aligned with contractual commitments, business objectives, and organizational standards
• Establish clear communication cadences with enterprise clients and internal stakeholders to maintain transparency and accountability
• Support continuous improvement initiatives by refining implementation methodologies, templates, operational processes, and reporting standards
• Partner closely with leadership to support strategic customer initiatives, prioritization decisions, and operational planning

Skills

Project management

Stakeholder management

PMI methodologies

Communication

Leadership

Education

Bachelor's degree

PMP certification

Job description

Luminance, a leader in Legal-Grade AI for the enterprise, is hiring an Engagement Manager to oversee a portfolio of large-scale client implementations in San Francisco. You will drive successful delivery across concurrent engagements, coordinate cross-functional teams, and maintain alignment with customer objectives, scope, and timelines.

You will apply PMI-based program management practices, manage executive communications, and ensure governance structures are in place.