Legal Implementation Specialist

Luminance; San Francisco, Northern (CA, KY); On-site; USD 72,000 - 88,000; Full time

Job summary

Luminance is seeking a Legal Implementation Specialist to guide customers through confident, independent use of the platform. You will run multiple implementations in parallel, collaborating with Customer Success, Product, and other teams to configure use cases and deliver training.

Ideal candidates have client-facing legal tech or B2B SaaS experience, strong project management, and the ability to translate complex requirements into scalable configurations that drive value quickly.

Qualifications

• Experience in a client-facing legal tech or B2B SaaS role (implementation, onboarding, professional services, delivery or customer success).
• Ability to understand legal contracts, negotiation positions, approval processes and commercial workflows.
• Strong project management and organizational skills in a fast-paced delivery environment.
• Strong communication and interpersonal skills with confidence to lead scoping sessions and training.
• Ability to learn complex software quickly and apply knowledge across customer scenarios.

Responsibilities

• Develop deep working knowledge of the Luminance platform and core use cases.
• Lead customer discovery sessions to understand objectives and implementation priorities.
• Translate requirements into scalable configurations in line with best practices.
• Manage a portfolio of concurrent implementations against timelines and milestones.
• Deliver training sessions to diverse customer user groups.
• Explain platform functionality clearly and credibly.
• Identify risks and dependencies early with recommendations for resolution.
• Collaborate with Customer Success, Product and Support for cohesive delivery.
• Capture recurring needs and feed back into playbooks and processes.

Skills

Client-facing experience

Legal tech

Project management

Communication

Proactive

Learn software quickly

AI prompts

Education

Undergraduate degree (2:1) / GPA 3.5+

Job description

About Luminance

Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.

We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid,LGand DHL.

The opportunity

As a Legal Implementation Specialist, you take customers through to confident, independent use of the Luminance platform.

This is a high-throughput role. You will run several implementations concurrently, working alongside Customer Success Managers and cross-functional teams including Product to understand each customer’sobjectives, configure the platform for defined use cases, deliver training and guide customers towards effective, scalable ways of working.

You will apply the delivery patterns the team hasestablished-and help sharpen them. If you want to build deepexpertisein legal technology, AI-enabled contracting and enterprise software delivery, this is the role that gives you the reps to do it.

Whatyou’lldo

• Develop deep working knowledge of the Luminance platform-its core functionality, configurationoptionsand principal use cases
• Lead customer discovery sessions to understandobjectives, contracting processes, userrequirementsand implementation priorities
• Translate those requirements into clear, scalable configurations, in line with established implementation standards and best practice
• Manage a portfolio of concurrent implementations against agreed timelines,milestonesand delivery outcomes
• Deliver training sessions to key customer user groups, adapting todifferent rolesand levels of technical confidence
• Explain platform functionality,behaviour,trade-offsand limitations clearly and credibly
• Guide customers towards recommended best practice, constructively redirecting requests that would create unnecessary complexity or reduce long-term value
• Identifyand escalation risks,dependenciesand gaps early, with clear recommendations for resolution
• Work with Customer Success, Product and Support to resolve issues and deliver a cohesive customer experience
• Capture recurring customer needs and repeatable patterns, and feed them back into the team’s playbooks and delivery processes

What success looks like

• Customers reach meaningful value quickly and use the platform confidently and independently
• Implementations land against agreed milestones, with minimal avoidable rework
• Requirements become effective configurations without unnecessary complexity
• Risks and delivery issues surface early rather than late
• What you learn on one implementation makes the next one faster

Whatwe’relooking for

• Experience in a client-facing legal tech or B2B SaaS role-implementation, onboarding, professional services,deliveryor customer success-and/or relevant legal experience
• The ability to understand legal contracts, negotiation positions, approvalprocessesandcommericalworkflows
• Strong project management andorganisationalskills: several implementations atdifferent stages, held accurately, in a fast-paced delivery environment
• Strong communicationand interpersonal skills, with the confidence to lead scoping sessions, projectupdatesand training for legal,commercialand operational stakeholders
• Sound judgement-the ability to distinguish a genuine customer requirement from a product limitation, and both from an opportunity to recommend a better approach
• A proactive,self-directedand accountable working style, with the analytical ability to turn ambiguity into a clear course of action
• The ability to learn complex software quickly and apply that knowledge across different customer scenarios
• Experience crafting effective prompts for AI systems, or a demonstrable ability to develop this capability quickly
• Genuine interest in the intersection of legal services, enterprisesoftwareand emerging AI technologies
• An undergraduate degree at 2:1 level, a GPA of 3.5 or above, or an equivalent qualification

Desirable

• An understanding of contract law and commercial agreements, or experience reviewing,negotiatingor supporting the negotiation of contracts
• Familiarity with contract lifecycle management, legaloperationsor legal technology
• Experience implementing enterprise software within legal, procurement,complianceor commercial teams
• Experience in a high-volume implementation,onboardingor professional-services environment

Additionaldetails

• Permanent, full-time
• Customer-facing and implementation-focused, within our global Delivery Team
• Clear progression through defined levels within the Legal Implementation function
• Some travel may berequired, depending on customer and business needs
  

Compensation

- $80,000 per annum plus bonus.