Enterprise DMS Support Consultant

Procede Software LP; Solana Beach (CA); Hybrid; USD 52,000 - 68,500; Full time

Benefits offered by this job

Medical, Dental and Vision

PTO

Volunteer Day Off

14 Paid Holidays

Retirement Plan with Company Match

Work equipment

Job summary

Procede Software LP is seeking a dedicated Support Services Consultant to diagnose and resolve technical issues for our DMS customers. The role requires clear communication, strong customer service, and the ability to support both remote and on-site engagements.

You will participate in rotating early morning to early evening Pacific Time shifts (6 AM–6 PM PT) and assist with after-hours coverage as needed, including travel up to 20%.

Qualifications

• Experience in a customer-facing support or consultative role preferred.
• Bachelor's degree or equivalent work experience preferred.
• Ability to travel up to 20% and work weekends/holidays as needed.

Responsibilities

• Diagnose and resolve customer issues via phone, email, and remote support.
• Provide professional, high-quality support and customer service.
• Assist with on-site go-lives and post-implementation support.
• Contribute to QA and testing of new features and updates.

Skills

Customer support

Technical communication

Problem solving

Team player

Time management

Education

Bachelor's degree in CS/Business/related field

Tools

MS SQL Server

Crystal Reports

Software installation/troubleshooting

Job description

Procede Software LP is seeking a dedicated Support Services Consultant to diagnose and resolve technical issues for our DMS customers. The role requires clear communication, strong customer service, and the ability to support both remote and on-site engagements.

You will participate in rotating early morning to early evening Pacific Time shifts (6 AM–6 PM PT) and assist with after-hours coverage as needed, including travel up to 20%.