Enterprise Digital Transformation Lead

Hearst; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

iCrossing is a Hearst-backed marketing and technology partner focused on digital transformation at the enterprise level. This Engagement Manager role requires coordinating strategy, UX, creative, and tech teams in agile, iterative delivery to drive client outcomes.

The ideal candidate brings 12+ years of client-facing program leadership, plus the ability to grow client partnerships and manage multi-stream initiatives with offshore and onshore teams.

Qualifications

• 12+ years of related work experience in major strategic consulting.
• Experience leading complex, client-facing digital programs from discovery to optimization.
• Experience managing cross-functional delivery across UX, creative, technology, QA, and deployment.
• Hands-on experience in Agile or iterative delivery with sprint tracking and backlog management.
• Experience serving as primary client contact for program status and risk.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with client's other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing's resource planning system.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client's program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability
• Collaborate, develop and strategize account plans to meet growth targets.
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

Skills

Leadership

Client management

Agile delivery

Digital transformation

Program management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Job description

iCrossing is a Hearst-backed marketing and technology partner focused on digital transformation at the enterprise level. This Engagement Manager role requires coordinating strategy, UX, creative, and tech teams in agile, iterative delivery to drive client outcomes.

The ideal candidate brings 12+ years of client-facing program leadership, plus the ability to grow client partnerships and manage multi-stream initiatives with offshore and onshore teams.