Sr. Engagement Manager

Hearst; New York (NY); Hybrid; USD 150,000 - 180,000; Full time

Job summary

iCrossing is a Hearst-backed marketing and technology partner focused on digital transformation at the enterprise level. This Engagement Manager role requires coordinating strategy, UX, creative, and tech teams in agile, iterative delivery to drive client outcomes.

The ideal candidate brings 12+ years of client-facing program leadership, plus the ability to grow client partnerships and manage multi-stream initiatives with offshore and onshore teams.

Qualifications

• 12+ years of related work experience in major strategic consulting.
• Experience leading complex, client-facing digital programs from discovery to optimization.
• Experience managing cross-functional delivery across UX, creative, technology, QA, and deployment.
• Hands-on experience in Agile or iterative delivery with sprint tracking and backlog management.
• Experience serving as primary client contact for program status and risk.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with client's other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing's resource planning system.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client's program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability
• Collaborate, develop and strategize account plans to meet growth targets.
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

Skills

Leadership

Client management

Agile delivery

Digital transformation

Program management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Jira

Job description

About Us

iCrossing is a Hearst-backed marketing and technology partner built for how brands grow today. As outcomes architects , we bring together strategy, media, experience, engineering, data, and AI to build connected digital systems that improve performance, strengthen customer experiences, and support measurable business growth.

Our work is grounded in data-backed strategy, modern digital visibility, and connected execution. We help brands perform now while transforming for what's next, designing the platforms, content, media, and operating models that help them move faster, learn smarter, and scale what works.

At iCrossing, you'll work with teams across marketing, technology, and experience to solve complex client challenges with strategic breadth and executional depth. As part of Hearst, we combine agency agility with access to powerful data, insights, audiences, content, and technology capabilities.

About this job

The Engagement Manager is a role that will join a team focused on driving digital marketing transformation at the enterprise-level for an account. This individual will have a proven record of accomplishment in leading, delivering, and managing complex digital solutions for our clients. Candidate should have the ability to manage projects through scope/discovery, estimation, UX, Creative, and Technical development/deployment.

The ideal candidate will have a solid background in adapting Iterative and Agile methodologies, especially the management of parallel workstreams and coordination with multiple technical and creative partners.

They will also possess experience identifying opportunities to grow and improve clients' digital capabilities and will be tasked with building trusted, long-term relationships with key stakeholders across the client's organization. Candidates with relevant experience in management consulting, digital transformation, and digital business strategy will be strongly considered. This full-time role requires 2 days per week in the office.

Responsibilities

• Lead end-to-end the direction and day-to-day execution of client digital program, including directing engagement team members on the account.
• Manage project workstreams through the full development lifecycle while serving as the primary communication point with client's other creative and technology partners.
• Responsible for tracking sprint progress and managing program backlogs. Work in a dynamic environment with onshore and offshore development teams.
• Maintain project plans, resource assignments, and other project related documents and publish to appropriate stakeholders, including regular updates to iCrossing's resource planning system.
• Ensure resources are allocated and staffed to facilitate delivery, including collaboration with Discipline Leads to ensure alignment to delivery plans and commercial targets.
• Maintain an operational model that drives business outcomes and improve engagement leadership practices across the team through methodology and clear, repeatable processes. Monitor and enhance operational model over time to meet and exceed client expectations in the context of business goals/outcomes, client org structure, and program trajectory.
• Provide leadership to develop custom approaches and solutions to client's program challenges. Drive development of appropriate staffing plans to deliver against new initiatives and client annual renewals.
• Build strong and lasting relationships with multiple client contacts. Develop relationships with key client partners to help evangelize iCrossing's expertise as a strategic and pragmatic delivery partner, with guidance and partnership from executive sponsors.
• Develop a detailed knowledge of iCrossing services, capabilities, and differentiators.
• Cultivate client relationships through content, communication, reliability and relatability
• Collaborate, develop and strategize account plans to meet growth targets.
• Maintain the client partnership, including greater incorporation of insights into plans and vision for the client, and deliver goals.
• Track progress toward goals and commitments for the program, and report on them to decision-makers both purely to inform them and to drive progress toward greater advancement
• Own service quality and partner with competency leaders on problem mitigation and risk management communications

Must Have Qualifications:

• 12+ years of related work experience, major strategic consulting firm background preferred
• Bachelor's Degree or equivalent
• Experience leading complex, client-facing digital programs from discovery and scope through execution, launch, and ongoing optimization.
• Experience managing cross-functional delivery across UX, creative, technology/development, QA, and deployment teams.
• Hands-on experience working in Agile or iterative delivery environments, including sprint tracking, backlog management, prioritization, and dependency management.
• Experience serving as a primary client or partner contact for program status, risks, decisi