Enterprise Desktop Administrator

North Dakota Information Technology (NDIT); Bismarck (ND); On-site; USD 55,000 - 75,000; Full time

Job summary

North Dakota Information Technology (NDIT) is seeking an Enterprise Desktop Administrator to join the team in the Bismarck-Mandan metro area. This on-site role focuses on desktop and peripheral support across state agencies with emphasis on customer service and efficient incident resolution.

The ideal candidate will have an associate degree in computer science or a related field, or a high school diploma with two years of IT experience, and must be comfortable working independently and in a team.

Qualifications

• Requires an associate degree in computer science or closely related field, or a high school diploma with two years of current and progressive IT technical related work experience.
• Relies on strong customer service and organizational skills to manage multiple tasks and priorities.

Responsibilities

• Monitor, coordinate and resolve incidents and/or changes requested by customers and internal staff.
• Provide remote and on-site support for desktops, laptops, scanners, and other peripherals.
• Provide provisioning of devices for several state agencies.
• Manage asset inventory throughout a device's lifecycle, including surplus of equipment.
• Provide quality customer service in a work environment with a continuous workload.

Education

Associate degree in computer science or closely related field

High school diploma plus two years IT related work experience

Job description

Help improve the lives of North Dakota citizens by providing customer service as a member of our Enterprise Desktop Administration team. North Dakota Information Technology (NDIT) is seeking an Enterprise Desktop Administrator. This position requires onsite work in the Bismarck-Mandan metro area.

As An Enterprise Desktop Administrator, You Will

• Monitor, coordinate and resolve incidents and/or changes requested by customers and internal staff
• Provide remote and on-site support for computer hardware such as desktops, laptops, scanners, and other peripherals.
• Provide provisioning of devices for several state agencies.
• Manage asset inventory throughout a device's lifecycle, including surplus of equipment. Identify, document, and clearly articulate operational functions and work with business analysts to identify improvement opportunities.
• Provide quality customer service in a work environment with a continuous workload

To succeed in this position, you will be an inquisitive and constant learner, open to observation and feedback. You should be highly organized, able to manage your time and priorities effectively in order to meet organization standards. You establish and maintain effective working relationships while working independently and within a team.

To be considered for this role, you must have an associate degree in computer science or closely related field, or a high school diploma and two years of current and progressive IT technical related work experience.

About Team ND

“Far and away the best prize life offers is the chance to work hard at work worth doing.” – Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards:

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

The answers given on this application are to be reflective of your work experiences. Any use or suspected use of AI during the application process may affect the outcome of the hiring decision.

Please make sure that your resume includes information to demonstrate how you meet the minimum qualifications as posted. Your work history will not be given credit if North Dakota Information Technology cannot determine that you meet the minimum qualifications.

All application material, including your resume, must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

North Dakota Information Technology does not offer or provide sponsorships. Applicants must be legally authorized to work in the United States.

For more information or if you need an accommodation, please contact [e-mail] or [phone].

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.