Enterprise Delivery & Success Engineer (Regulated SaaS)

53 Stations; Boston (MA); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Generous stock options"

Generous PTO for full-time

Job summary

Ketryx, an AI software platform for regulated life sciences, is hiring a Delivery and Success Associate - Enterprise in Boston, MA. This hybrid, full‑time role partners with customers to onboard and optimize the platform, applying structured problem solving to regulated development processes.

The candidate will work closely with engineering, quality, and product teams, gaining exposure to verification, validation, and SaMD concepts in a fast-growing startup.

Qualifications

• Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands‑on technical experience).
• Exposure to concepts such as requirements, verification & validation, testing, systems engineering, or the V‑model (academic or professional exposure).
• Interest in regulated, safety‑critical environments (medical devices, biotech, pharma, etc.).
• Technical communication skills to explain concepts clearly, in writing and verbally.
• Analytical problem‑solving with ability to troubleshoot and reason through complex workflows.
• Collaborative mindset with cross-team collaboration across Product, Engineering, and Quality.

Responsibilities

• Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows.
• Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
• Apply Engineering & Quality Thinking: Help customers reason through leaving evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments.
• Troubleshoot and Problem-Solve: Investigate technical and workflow challenges, escalate when needed.
• Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes.
• Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline.
• Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V‑model.

Skills

Engineering background

Structured development

Regulated industries interest

Technical communication

Analytical problem-solving

Collaborative mindset

Education

Bachelor's degree in engineering, CS, or related technical field

Tools

SQL

KQL

Python

Java

Job description

Ketryx, an AI software platform for regulated life sciences, is hiring a Delivery and Success Associate - Enterprise in Boston, MA. This hybrid, full‑time role partners with customers to onboard and optimize the platform, applying structured problem solving to regulated development processes.

The candidate will work closely with engineering, quality, and product teams, gaining exposure to verification, validation, and SaMD concepts in a fast-growing startup.