Enterprise Delivery & Success Lead (MedTech SaaS)

Ketryx; Boston (MA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Opportunity to learn and grow within a global team

Work with a positive impact on the world

Job summary

Ketryx is seeking a Delivery and Success Manager in Boston, MA to enhance strategic client engagement for MedTech enterprises. This role involves managing key client relationships from onboarding to partnership success while collaborating with regulatory experts to drive measurable outcomes. Ideal candidates have 5–10 years in client-facing leadership within SaaS or regulated industries, a strong understanding of compliance frameworks, and excellent communication skills. Join Ketryx to shape the future of AI-driven healthcare innovation.

Qualifications

• 5–10 years in client‑facing or operational leadership roles in SaaS, MedTech, or regulated industries.
• Experience leading cross‑functional teams and managing complex portfolios.
• Outstanding communication and presentation skills with a demonstrated track record of influencing effectively.

Responsibilities

• Lead key client relationships from onboarding to long-term partnership and success.
• Act as a trusted advisor using strong consultative skills to identify challenges and drive measurable outcomes.
• Conduct onsite sessions to understand client workflows and optimize operations through Ketryx.

Skills

Client-facing leadership

Operational leadership in SaaS

Cross-functional team management

Safety-critical environment experience

Regulatory framework understanding

Software technical fluency

Outstanding communication

Education

Bachelor’s degree in engineering or life sciences

Job description

Ketryx is seeking a Delivery and Success Manager in Boston, MA to enhance strategic client engagement for MedTech enterprises. This role involves managing key client relationships from onboarding to partnership success while collaborating with regulatory experts to drive measurable outcomes. Ideal candidates have 5–10 years in client-facing leadership within SaaS or regulated industries, a strong understanding of compliance frameworks, and excellent communication skills. Join Ketryx to shape the future of AI-driven healthcare innovation.