Enterprise Delivery & Success Associate

Ketryx; Boston (MA); Hybrid; USD 62,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Stock options

Impactful field

Global team growth

Paid time off

Job summary

Ketryx is an AI software company delivering regulated healthcare solutions. We are seeking a Delivery and Success Associate - Enterprise to partner with customers from onboarding through long-term collaboration, configuring the platform, and ensuring quality workflows in safety-critical environments.

You will work closely with engineering, quality, and product teams, applying structured problem-solving to real challenges while growing your technical skills in regulated software development,

Qualifications

• Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent hands-on technical experience).
• Familiarity with requirements, verification & validation, testing, systems engineering, or the V-model (academic or professional exposure is sufficient).
• Curiosity about or comfort working in regulated, safety-critical environments (medical devices, biotech, pharma, aerospace, etc.). Prior regulated experience is a plus, not a requirement.
• Technical communication skills: ability to explain technical concepts clearly, verbally and in writing.
• Analytical problem-solving: comfort troubleshooting issues and reasoning through complex workflows.
• Collaborative mindset: enjoy working across teams and building trusted relationships with customers and teammates.

Responsibilities

• Support Customer Success: Partner with clients during onboarding and ongoing use of the Ketryx platform, helping them apply best practices for requirements, verification, and quality workflows.
• Configure and Support the Platform: Assist with configuring Ketryx to align with customer development processes, including requirements traceability, documentation workflows, and validation artifacts.
• Apply Engineering & Quality Thinking: Help customers reason through evidence, verification activities, and structured development processes commonly used in regulated and safety‑critical environments.
• Troubleshoot and Problem‑Solve: Investigate technical and workflow challenges, elevate thoughtfully when needed, and follow through to resolution.
• Collaborate Cross‑Functionally: Share customer insights with Product, Engineering, and Quality teams to help improve the platform and internal processes.
• Support Quality & Compliance Efforts: Contribute to accurate, well‑structured documentation within the Quality Management System (QMS) and reinforce strong process discipline.
• Grow Your Technical Skill Set: Build fluency in regulated software development concepts such as requirements management, verification & validation (V&V), and the V-model.

Skills

Engineering mindset

Structured thinking

Technical communication

Analytical problem-solving

Collaborative mindset

Customer-facing communication

Education

Bachelor’s degree in engineering or related technical field

Job description

Ketryx is an AI software company delivering regulated healthcare solutions. We are seeking a Delivery and Success Associate - Enterprise to partner with customers from onboarding through long-term collaboration, configuring the platform, and ensuring quality workflows in safety-critical environments.

You will work closely with engineering, quality, and product teams, applying structured problem-solving to real challenges while growing your technical skills in regulated software development,