Enterprise CX Lead: 24/7 Support, Equity & PTO
Restaurant365
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Benefits offered by this job
Job summary
Restaurant365 in Irvine, CA is seeking an Enterprise Customer Experience Specialist to serve as the primary support contact for high‑profile Premier customers, guiding them through incidents, cases, and best practices to deliver a comprehensive solution.
You will partner with Customer Success, Development, and Product teams, manage client priorities, and meet monthly with customers to review open cases while reporting to CS leadership.
Qualifications
- 1 year of standout performance as R365 Support agent preferred.
- Expertise in POS integrations, Operations, Accounting, or Workforce.
- Three years of restaurant operations experience preferred.
- Three years of distinguished customer support experience preferred.
- BA preferred.
Responsibilities
- Monitor tickets, chats, and calls from enterprise clients and ensure KPI performance.
- Escalate cases as needed and coordinate with leadership on priorities.
- Take ownership of cases and act as project manager for high-priority needs.
- Collaborate with CS, Development, and Product to deliver comprehensive solutions.
- Meet monthly with customers to review open cases and priorities.
- Assist leadership in evaluating strategies and innovations for enterprise needs.
Skills
Education
Tools
Job description
Restaurant365 in Irvine, CA is seeking an Enterprise Customer Experience Specialist to serve as the primary support contact for high‑profile Premier customers, guiding them through incidents, cases, and best practices to deliver a comprehensive solution.
You will partner with Customer Success, Development, and Product teams, manage client priorities, and meet monthly with customers to review open cases while reporting to CS leadership.
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