Enterprise Customer Value & Strategy Leader

Skan AI

San Antonio (TX)

On-site

USD 170,000 - 190,000

Full time

10 days ago

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Benefits offered by this job

Equity

Performance bonus

Comprehensive benefits

Job summary

Skan AI in the United States is seeking a seasoned Customer Success Leader to drive strategic relationships with Fortune 500 clients and oversee multi-million revenue portfolios. You will steer executive conversations, shape adoption of agentic AI solutions, and guide cross-functional teams to deliver value.

Ideal candidates bring 10+ years in enterprise relationships, 5+ years in a SaaS environment, and proven leadership across large programs.

Qualifications

10+ years managing large enterprise relationships.
5+ years in a SaaS company with enterprise clients.
5+ years in program and project management responsibilities.
People leadership and collaboration with field and solution engineering teams.
Experience delivering Digital Transformation initiatives.

Responsibilities

Lead customer strategy, executive relations, provide thought leadership and domain consulting.
Build industry expertise on processes and Skan applicability.
Coach and enablement to Customer Success Managers reporting to you.
Set and manage customer expectations and risk escalations.
Ensure revenue protection, customer experience, and referenceability.
Governing delivery across a portfolio of accounts; handle 1-2 accounts directly with revenue potential.
Manage customer program cadence: QBRs and monthly internal motions.
Drive growth and profitability by maximizing value to customers.
Uncover insights from data and present findings to client leadership.
Coordinate cross-functional project delivery and product demonstrations.