Enterprise Client Success Leader — AI-Driven Growth

Doist

United States

Remote

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Competitive benefits packages globally

Global enterprise exposure

Job summary

OfficeSpace Software seeks an Enterprise Client Success Manager to own strategic customer outcomes across a portfolio of global enterprises. You will partner with executive sponsors, drive onboarding, adoption, and value realization, and leverage AI to surface insights, assess risk, and scale impact.

You will lead executive reviews, collaborate across Product, Sales, and Support, and design thoughtful Success Plans aligned to corporate objectives.

Qualifications

6+ years of Client Success, Strategic Account Management, or Enterprise Account Management in SaaS.
Experience managing complex enterprise customers with executive stakeholders across long lifecycles.
Strong executive presence with ability to influence C-level decisions.
Experience driving adoption, retention, renewals, expansion, and measurable outcomes in recurring revenue models.
Experience building executive business reviews, strategic account plans, and long-term roadmaps.
Experience using CS platforms and CRM technologies such as Gainsight or Salesforce.
AI fluency with hands-on experience using AI-enabled platforms for forecasting and analysis.

Responsibilities

Own the success, retention, renewal, and growth of a portfolio of enterprise customers with complex structures and executive stakeholders.
Build trusted relationships with executive sponsors and business leaders, acting as a strategic advisor throughout the lifecycle.
Lead onboarding, adoption, and value realization strategies that accelerate measurable outcomes.
Develop and execute strategic Success Plans aligned to objectives, milestones, and long-term goals.
Leverage AI-powered CS platforms to monitor health, predict churn, and uncover expansion opportunities.
Lead Quarterly Business Reviews connecting product adoption to measurable ROI.
Partner with Sales to build account strategies for renewals and expansion.
Advocate for customers by collaborating with Product, Engineering, and Support to guide direction.
Translate feedback into actionable insights to improve product and GTM strategy.
Design AI-assisted engagement workflows balancing automation with meaningful human touch.
Analyze customer data and industry trends to guide enterprise workplace transformation.
Orchestrate AI agents for research, meeting prep, executive communications, and account planning.