Enterprise Customer Support & Logistics Coordinator

ArcBest Corporation; Fayetteville (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest Corporation in Fayetteville, AR, is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for day-to-day support and coordination for enterprise accounts.

You will monitor customer activity, coordinate service needs with internal teams, communicate updates, and resolve moderately complex account-related scenarios, ensuring timely delivery and high-quality service. This on-site role supports market coverage with an hourly, full-time schedule.

Qualifications

• Bachelor's degree preferred or equivalent experience considered.
• 1 year of experience in transportation or logistics customer focus is preferred.
• Proficiency with Microsoft Office Suite is preferred.

Responsibilities

• Coordinate day-to-day operational support activities for enterprise customers and service exceptions.
• Monitor customer activity and proactively communicate updates to stakeholders.
• Coordinate with internal and external partners to support timely logistics execution.
• Evaluate inquiries to determine urgency and action within procedures.
• Maintain knowledge of customer expectations and support procedures for consistent service.
• Gather and maintain enterprise communications and resolution activity in designated systems.

Skills

Customer Focus

Problem Solving

Effective Communications

Managing Multiple Priorities

Active Learning

Flexibility

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ArcBest Corporation in Fayetteville, AR, is seeking a Customer Support Coordinator II - Enterprise to serve as the primary contact for day-to-day support and coordination for enterprise accounts.

You will monitor customer activity, coordinate service needs with internal teams, communicate updates, and resolve moderately complex account-related scenarios, ensuring timely delivery and high-quality service. This on-site role supports market coverage with an hourly, full-time schedule.